Development Assistant (Fixed Term)

Glasgow Museums; Glasgow; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday

LGPS pension

Employee Assistance Programme

Discounts on club memberships & store

Cycle-to-work scheme

Descripción de la vacante

Glasgow Life is seeking a Development Assistant to support fundraising programmes and manage admin for memberships and donor communications. You will work with the Development team to ensure smooth delivery of fundraising events and donor stewardship.

The role requires experience in donor-facing work, strong organisational and communication skills, and competence with Microsoft Office. A CRM background (Raiser’s Edge) is desirable, with hybrid working and 35 hours per week.

Formación

• Experience in donor or customer-facing role.
• Strong organisational skills with ability to handle shifting priorities.
• Excellent communication to deliver a positive donor/member experience.
• Attention to detail in admin tasks and financial reporting; CRM experience desirable.

Responsabilidades

• Support the Senior Individual Giving Officer with administrative duties for membership events and communications.
• Manage fundraising phone line, donor letters, and fundraising emails in The Raiser’s Edge CRM.
• Support donor stewardship, thank donors, and send membership packs.
• Process gifts and memberships through The Raiser’s Edge CRM.
• Assist venues in Glasgow Life with new fundraising tools such as contactless devices.
• Manage event responses, guest lists and welcome donors to events.

Conocimientos

Donor contact experience

Organisational skills

Communication skills

Attention to detail

MS Word

MS Excel

MS Outlook

MS Teams

CRM (The Raiser's Edge)

Descripción del empleo

What you need to know

Hours: 35 hours per week. Contract type: Fixed term until 1 September 2028 Pay details: The listed salary is for a full-time role, fixed term role Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices.

What you’ll do

As Development Assistant, you will be an integral part of the Development team. You will support the delivery of our ambitious giving programmes, managing the administration of key programmes such as Museums Membership and Celtic Rover. Key duties include:

• Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
• First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser’s Edge database
• Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
• Processing gifts and memberships through our CRM (The Raiser’s Edge)
• Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices
• Managing event responses, guestlists and welcoming visitors to donor events

We’re looking for

• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• Ability to communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams. Experience of using a CRM database (such as The Raiser’s Edge) is desirable but not essential.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning. Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too!

Pension

Join the Local Government Pension Scheme (LGPS) - a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.

Important Dates

The closing date for this job is 11.59pm on 18 October Interviews are provisionally scheduled for 28 October.

Who We Are

Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it's shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income - this team makes it happen.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities - where everyone feels valued, respected, and able to be their full, authentic selves at work. We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

We’re excited to hear from you. Let’s shape a great Glasgow life - together.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN