Development Assistant (Fixed Term) - GLA16010

Glasgow Life; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

LGPS Pension

Employee support programme

Discounts for staff

Flexible working

Job summary

Glasgow Life is seeking a Development Assistant to join our Development team. You will help deliver ambitious giving programmes and provide an excellent donor/member experience.

The role supports Museums Membership and Celtic Rover, with duties spanning donor communications, event support, and CRM processing. The role is 35 hours per week, a fixed-term contract to 1 September 2028, with hybrid working between home and Glasgow offices.

Qualifications

• Experience in a donor or customer facing role.
• Strong organisation skills with ability to handle changing priorities.
• Clear communication to provide a positive donor/member experience.
• Attention to detail in administration and reporting.
• Good knowledge of Microsoft Office and CRM usage.

Responsibilities

• Support delivery of giving programmes and donor communications.
• Manage administration of key programmes such as Museums Membership and Celtic Rover.
• Assist with membership events and donor communications.
• Process gifts and memberships in the CRM (Raiser's Edge).
• Support venues to implement new fundraising tools and donor tools.
• Manage event responses, guest lists and donor event welcomes.

Skills

Donor relations

Customer service

Organisation

Communication

Microsoft Office

Tools

Raiser's Edge

Job description

Job Description

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

As Development Assistant, you will be joining our ambitious Development team, which generates external funding for important and inspiring projects. Within your role, you will support the delivery of our ambitious giving programmes, providing an excellent experience for donors and members.

Our teams focus on making a real difference through culture and sport in Glasgow. If you're excited by the idea of being part of that, this could be the job for you.

What you need to know

Hours: 35 hours per week.

Contract type: Fixed term until 1 September 2028

Pay details: The listed salary is for a full-time role, fixed term role

Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices.

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

What you'll do

As Development Assistant, you will be an integral part of the Development team. You will support the delivery of our ambitious giving programmes, managing the administration of key programmes such as Museums Membership and Celtic Rover.

Key duties include

• Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
• First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser's Edge database
• Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
• Processing gifts and memberships through our CRM (The Raiser's Edge)
• Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices
• Managing event responses, guestlists and welcoming visitors to donor events

We're looking for

• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• Ability to communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams. Experience of using a CRM database (such as The Raiser's Edge) is desirable but not essential.

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the essential' criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

• Holiday

  When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service.

  Fancy a bit more time off? You can buy extra holiday too!

• Pension

  Join the Local Government Pension Scheme (LGPS) - a Defined Benefit scheme that provides you with a secure pension for later life.

• Support

  Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

• Discounts

  As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

• Flexibility and development

  We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation .

What's next

To get started, complete our short application form. In this, you'll fill out:

• Work history
• Qualifications/training
• Key questions like Why are you a good fit for this role?

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 18 October Interviews are provisionally scheduled for 28 October.

Who We Are

Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it's shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income-this team makes it happen.

Diversity and Fair Work at Glasgow Life

We're working to build a team that reflects the rich diversity of Glasgow's communities - where everyone feels valued, respected, and able to be their full, authentic selves at work.

We're proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We're also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We're working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us