Development Assistant

Museums Galleries Scotland; Glasgow; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

Glasgow Life is a charity focused on culture and sport in Glasgow. We are seeking a Development Assistant to join our Development team and support fundraising programmes, including Museums Membership and Celtic Rover.

The role is full-time with a hybrid working pattern in Glasgow, and you will be the first point of contact for donors. You will manage fundraising communications and use The Raiser’s Edge CRM to process gifts and memberships.

Qualifications

• Experience of working in a donor or customer facing role.
• Strong organisational skills with ability to adapt to changing priorities.
• Excellent communication and attention to detail; proficient with MS Office and CRM tools.

Responsibilities

• Support the delivery of fundraising programmes and administer membership and donor communications.
• Be the first point of contact for donors; manage fundraising phone line, letters and emails.
• Process gifts and memberships in the CRM (The Raiser’s Edge) and prepare membership packs.
• Support venues in Glasgow Life to implement new fundraising tools and events.

Skills

Donor experience

Customer service

Organisational skills

Communication

Attention to detail

Microsoft Office

CRM experience

Tools

Raiser’s Edge

Job description

Development Assistant at Glasgow Life

Working Hours: Full Time
Contract: Fixed Term – until 1st September 2028
Salary:£28,779.46 – £30,921.53
Location: Glasgow/ Hybrid
Closing date: 18th October at 11:59pm

About the Role

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for aDevelopment Assistantto join ourDevelopmentteam.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Hours :35 hoursper week.

Contract type: Fixed term until 1st September 2028

At the end of the temporary period, internal eligible employees will have a right to return to a role of their substantive grade within the council family as a minimum. Employees are required to inform their current manager prior to submitting an application.

Location:Hybrid. You will spend part of your week at home, and part of your week in one of our offices.

What you’ll do

As Development Assistant, you will be an integral part of the Development team. You will support the delivery of our ambitious giving programmes, managing the administration of key programmes such as Museums Membership and Celtic Rover.

• Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
• First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser’s Edge database
• Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
• Processing gifts and memberships through our CRM (The Raiser’s Edge)
• Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices
• Managing event responses, guestlists and welcoming visitors to donor events We’re looking for
• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• Ability to communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
• Experience of using a CRM database (such as The Raiser’s Edge) is desirable but not essential.

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.