Donor Experience & Data Administrator

Bible Society; Pavenhill; On-site; GBP 22,000 - 30,000; Full time

Job summary

Bible Society is recruiting a Supporter Services Administrator to ensure supporters, volunteers and staff receive timely, accurate support. You will maintain our donor database, process donations including Direct Debits and Standing Orders, and handle Gift Aid declarations with careful data handling and GDPR compliance.

In this role you will also manage data imports, subscription schemes, and respond to incoming mail, orders, and feedback with empathy and professionalism.

Qualifications

• Proficient data entry and donor records management.
• Reconcile donations and manage data imports.
• Process Gift Aid declarations and payments.
• Provide timely supporter, volunteer and staff support with GDPR compliance.

Responsibilities

• Enter new supporter information into the database and maintain donor records.
• Reconcile donations and manage data imports to keep accounts accurate.
• Process Gift Aid declarations and claims; handle Direct Debits, Standing Orders and other payments.
• Maintain subscription schemes and assist with incoming mail, orders, complaints and feedback with a professional approach.

Skills

Data entry

Donor data management

Attention to detail

Customer service

GDPR compliance

Tools

Database software

Job description

Bible Society is recruiting a Supporter Services Administrator to ensure supporters, volunteers and staff receive timely, accurate support. You will maintain our donor database, process donations including Direct Debits and Standing Orders, and handle Gift Aid declarations with careful data handling and GDPR compliance.

In this role you will also manage data imports, subscription schemes, and respond to incoming mail, orders, and feedback with empathy and professionalism.