Donor Engagement & Fundraising Advisor

Human-Appeal; Cheadle; On-site; GBP 21,000 - 27,000; Full time

Job summary

Human Appeal is seeking a dedicated Donor Care Advisor to maintain strong relationships with our donors across UK operations. You will handle telephone and email inquiries, provide updates on how donations are spent, and help sustain donor confidence and support.

You'll contribute to fundraising efforts, update donor records accurately, and work closely with other teams to ensure high levels of donor satisfaction and retention.

Qualifications

• 5 GCSEs C or above
• No experience required
• MS Office Suite
• English Language

Responsibilities

• Engaging with Human Appeal donors
• Handling customer inquiries via telephone and email in a warm and courteous manner
• Generating funding for Human Appeal through telephone donations
• Chasing pledges made by our donors during events
• Maintaining call centre database by entering or updating information accurately
• Generating tickets sales for fundraising events
• Attending and helping out during Live TV/Radio Appeals
• Ensuring customer satisfaction levels are met
• Maximising donor retention
• Outbound/Inbound call centre
• Achieving set KPI targets
• Support other departments as required
• Keep up to date with the events within the Charity to satisfy Donor enquiries
• To participate in the appraisal process and ensure that agreed objectives are achieved, taking responsibility for directing own learning and development activities (e.g. private study, e-learning)
• To attend and contribute positively to meetings, conferences and training courses as agreed with the line manager
• Establish and maintain effective working relationships with co-workers, supervisors, managers, directors and the general public
• Other duties as per the request of the Donor Care Manager in the interest of the organisation objectives
• NB: Employee duties are not limited only to the above-mentioned responsibilities; they may perform other duties as assigned

Skills

Customer service

Communication

MS Office Suite

Education

5 GCSEs C or above

Job description

Human Appeal is seeking a dedicated Donor Care Advisor to maintain strong relationships with our donors across UK operations. You will handle telephone and email inquiries, provide updates on how donations are spent, and help sustain donor confidence and support.

You'll contribute to fundraising efforts, update donor records accurately, and work closely with other teams to ensure high levels of donor satisfaction and retention.