Supporter Services Administrator (18-month fixed-term contract)

Bible Society; Pavenhill; On-site; GBP 22,000 - 30,000; Full time

Job summary

Bible Society is recruiting a Supporter Services Administrator to ensure supporters, volunteers and staff receive timely, accurate support. You will maintain our donor database, process donations including Direct Debits and Standing Orders, and handle Gift Aid declarations with careful data handling and GDPR compliance.

In this role you will also manage data imports, subscription schemes, and respond to incoming mail, orders, and feedback with empathy and professionalism.

Qualifications

• Proficient data entry and donor records management.
• Reconcile donations and manage data imports.
• Process Gift Aid declarations and payments.
• Provide timely supporter, volunteer and staff support with GDPR compliance.

Responsibilities

• Enter new supporter information into the database and maintain donor records.
• Reconcile donations and manage data imports to keep accounts accurate.
• Process Gift Aid declarations and claims; handle Direct Debits, Standing Orders and other payments.
• Maintain subscription schemes and assist with incoming mail, orders, complaints and feedback with a professional approach.

Skills

Data entry

Donor data management

Attention to detail

Customer service

GDPR compliance

Tools

Database software

Job description

Bible Society believes the Bible is God's gift for God's world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible's truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

Join our team at Bible Society as a Supporter Services Administrator and be a key player in delivering quality supporter experiences. In this role, you'll ensure our supporters, volunteers and staff receive timely and effective support. You'll play a crucial part in maintaining our database and processing supporter donations, including Direct Debits, Standing Orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports. You'll also process Gift Aid declarations and claims, handle Direct Debits, Standing Orders and other payments, and maintain subscription schemes. Additionally, you'll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you're detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to our mission at Bible Society.

For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words.