Supporter Services Administrator (18-month fixed-term contract)

Christian Jobs Ltd; Swindon; Presencial; GBP 21 000 - 26 000; Tempo integral

Resumo da oferta

Bible Society is hiring a Supporter Services Administrator in Swindon to ensure supporters, volunteers and staff receive timely, accurate support. You will maintain our donor database, process donations (including Direct Debits and Standing Orders) and handle Gift Aid declarations in line with GDPR.

Key duties include recording new supporter information, reconciling donations, processing payments, data imports and addressing customer feedback with empathy and professionalism.

Qualificações

• Experience with data entry and maintaining records.
• Understanding of GDPR policies and data protection.
• Attention to detail and accuracy in processing donations.

Responsabilidades

• Enter new supporter information into the database.
• Maintain supporter records and reconcile donations.
• Process Gift Aid declarations and claims.
• Process Direct Debits, Standing Orders and other payments.
• Manage data imports and ensure GDPR compliance.
• Assist with incoming mail, orders and addressing feedback.

Descrição da oferta de emprego

Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

Join our team at Bible Society as a Supporter Services Administrator and be a key player in delivering quality supporter experiences. In this role, you’ll ensure our supporters, volunteers and staff receive timely and effective support. You’ll play a crucial part in maintaining our database and processing supporter donations, including Direct Debits, Standing Orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports. You'll also process Gift Aid declarations and claims, handle Direct Debits, Standing Orders and other payments, and maintain subscription schemes. Additionally, you'll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you're detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to our mission at Bible Society.