Supporter Services Administrator (18-month fixed-term contract)

Confidential; Swindon; On-site; GBP 21,000 - 30,000; Full time

Job summary

Bible Society is seeking a Supporter Services Administrator in the United Kingdom. You will ensure supporters, volunteers, and staff receive timely and effective support, maintain our donor database, and handle payments and subscriptions with accuracy and GDPR compliance.

The role focuses on data entry, donations processing, and providing quality supporter experiences, contributing to the charity’s mission and ensuring high standards of service and privacy.

Qualifications

• Entering new supporter information into the database.
• Maintaining supporter records and reconciling donations.
• Processing Gift Aid declarations and standing orders.

Responsibilities

• Enter and update donor data in the database with accuracy.
• Reconcile donations and manage data imports for supporters.
• Process Direct Debits, Standing Orders and other payments, including Gift Aid where applicable.

Job description

Bible Society believes the Bible is God's gift for God's world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible's truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.

Join our team at Bible Society as a Supporter Services Administrator and be a key player in delivering quality supporter experiences. In this role, you'll ensure our supporters, volunteers and staff receive timely and effective support. You'll play a crucial part in maintaining our database and processing supporter donations, including Direct Debits, Standing Orders and bank payment files, with the utmost accuracy and adherence to GDPR policies.

Your main responsibilities include entering new supporter information into the database, maintaining supporter records, reconciling donations and managing data imports. You'll also process Gift Aid declarations and claims, handle Direct Debits, Standing Orders and other payments, and maintain subscription schemes. Additionally, you'll assist in handling incoming mail, processing orders and addressing complaints and feedback with empathy and professionalism.

If you're detail-oriented, proactive and passionate about delivering excellent service, this role offers a fantastic opportunity to contribute to our mission at Bible Society.

Bible Society is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.