Donor Care Advisor (Middle East)

Human Appeal; Cheadle; On-site; GBP 14,000 - 21,000; Part time

Job summary

Human Appeal in Cheadle (Greater Manchester) is seeking a Donor Care Advisor (Middle East) on a casual temporary contract. The role offers £12.71 per hour and involves managing donor relationships, communicating impact, and assisting with inquiries. Arabic language skills are advantageous; fluent English required.

Immediate appointment preferred. The ideal candidate will provide excellent customer service, align with our safeguarding standards, and help retain and grow donor support for

Qualifications

• GCSEs: 5 GCSEs C or above required.
• Experience is not required.
• Fluent English; Arabic and other languages are advantageous.

Responsibilities

• Receive feedback from donors and provide courteous service.
• Maintain donor relationships through clear communication about how donations are spent.
• Support donor retention and increase donations where possible.
• Route inquiries to the appropriate team or department.

Skills

MS Office Suite

Education

GCSEs C or above

Job description

Here at Human Appeal we have an exciting opportunity for a Donor Care Advisor (Middle East) to join our team based in Cheadle, Greater Manchester.

You will join us as casual contract on a temporary basis. In return, you will receive a competitive salary of £12.71
per hour depending on experience.

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

As Donor Care Advisor, the successful candidate will play an integral role in maintaining the relationship with Human Appeal's new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal's local and international projects and courteously endorsing their continued contribution.

We are ideally looking to appoint somebody immediately to this role.

Key duties and responsibilities of the Donor Care Advisor:

• Receive feedback from donors
• Provide good customer service
• Increase donor donations
• Retain donors who may be thinking of moving to another Charity
• Pass on calls to the appropriate departments for enquiries

What we’re looking for in our Donor Care Advisor:

• Education: 5 GCSEs C or above
• No experience required
• Skills: MS Office Suite
• Languages: Fluent English, Arabic and other languages are advantageous.
• Passionate and knowledgeable about the international development sector

This would be an ideal role for an experienced Donor Care Advisor looking to make a difference in a rewarding role within the Charity Sector!

Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.