Fundraising Operations Lead: Data & Compliance

Human Appeal; Cheadle; On-site; GBP 42,000 - 54,000; Full time

Job summary

Human Appeal is seeking a Fundraising Operations Manager to lead operational planning and the delivery of fundraising initiatives from our Cheadle office. You will oversee CRM systems, donor records, and reporting to ensure accuracy and compliance across the charity’s fundraising activities.

The role requires experience in fundraising operations, data protection, and collaboration with cross-functional teams to maximise income and supporter engagement.

Qualifications

• Bachelor’s degree or equivalent qualification in Business Administration, Management, Marketing, Fundraising, Charity Management, or a related field
• Minimum of 2 years in similar post
• Proven experience in fundraising operations, CRM/database management, or fundraising administration within the charity sector
• Computer literate and competent with Microsoft Office, social media, Donor Management systems
• English Language

Responsibilities

• Lead operational planning, implementation, and monitoring of fundraising activities across regions.
• Develop, implement, and continuously improve fundraising operational processes, policies, and SOPs.
• Oversee fundraising CRM, donor management systems, and reporting platforms, ensuring accurate data management and compliance.
• Review and analyse fundraising operational reports, income performance, KPIs, and campaign results, providing actionable insights to senior management.
• Work with Fundraising and other departments to define operational requirements and improve collaboration.
• Ensure compliance with the Fundraising Code of Practice, Charity Commission guidance, GDPR requirements, and internal policies.
• Lead the management and reconciliation of fundraising income and sponsorships.
• Develop and maintain fundraising budgets, forecasts, and performance monitoring frameworks.
• Support planning and operational delivery of campaigns, events, and donor engagement initiatives.
• Manage relationships with fundraising suppliers, CRM providers, payment platforms, agencies, and third-party partners.
• Build the capability of fundraising staff through training on systems and compliance.
• Lead on operational improvements, digital solutions, and automation to enhance supporter experience.
• Establish and maintain QA and risk management processes within fundraising operations.
• Support volunteer and fundraising ambassador programmes with admin and data management.
• Contribute to the annual fundraising operational plan and monitor expenditure.

Skills

Fundraising operations

CRM management

Data protection

Reporting

Cross-department collaboration

Education

Bachelor’s degree or equivalent in Business Administration/Management/Fundraising/Charity Management

Tools

Microsoft Office

Donor Management systems

Social media

Job description

Human Appeal is seeking a Fundraising Operations Manager to lead operational planning and the delivery of fundraising initiatives from our Cheadle office. You will oversee CRM systems, donor records, and reporting to ensure accuracy and compliance across the charity’s fundraising activities.

The role requires experience in fundraising operations, data protection, and collaboration with cross-functional teams to maximise income and supporter engagement.