Domestic Abuse Helpline Advisor (Part Time)

Refuge; Hounslow; Remote; GBP 40,000 - 60,000; Part time

Job summary

A domestic violence support organization is seeking a part-time Domestic Abuse Helpline Advisor. The role involves providing emotional and practical support to survivors through various communication platforms. Candidates should be empathetic and knowledgeable about domestic abuse issues. Shift flexibility is required due to a 24-hour operational framework.

Qualifications

• Experience in providing emotional and practical support.
• Ability to work across multiple platforms including phone and live chat.
• Understanding of domestic abuse and associated rights.

Responsibilities

• Provide high-quality emotional and practical support to survivors.
• Deliver one-to-one support, ensuring a safe and empowering service.
• Inform survivors of available options to enhance safety.

Skills

Emotional support

Practical assistance

Crisis management

Job description

Job Title: Domestic Abuse Helpline Advisor (Part Time) x3

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)

Salary: £17,314.27 per annum, inclusive of London Weighting allowance if applicable

Contract type: Part Time, Permanent

Hours: 22.5 hours per week. As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts. Shifts are scheduled across a 24-hour rolling rota and we are unable to support specified non-working days (although shift-swapping is available)

This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.

Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge.

Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 09:00am 13 October 2025

Interview Dates: 20,21 and 22 October 2025