Documentation Specialist

Michael Page (UK); Maidstone; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A reputable organization in the FMCG sector is seeking a Documentation Specialist to manage customer questionnaires from start to finish. The ideal candidate will have experience in quality standards, strong communication skills, and proficiency in Microsoft Office. This role offers hybrid working with three days in the Maidstone office and a supportive company culture, along with opportunities for growth within the industry.

Benefits

Competitive salary

Generous holiday allowance

Opportunities for growth

Qualifications

• Previous experience as a documentation specialist.
• Great understanding of Quality requirements and standards in the food industry.
• Able to handle changes in priorities and work under pressure.

Responsibilities

• Log and file customer questionnaires from reception to completion.
• Maintain clear communication with customers and sales managers.
• Complete customer questionnaires within agreed lead times.

Skills

Documentation expertise

Quality standards understanding

IT literacy

Ability to multitask

Pressure management

Tools

Microsoft Office

QADEX

Hamilton Grant

Job description

Overview

• Hybrid Working Available
• Work For A Global Business

This opportunity is with a reputable organisation in the FMCG sector. The company prides itself on its strong presence in the market and its dedication to delivering high-quality products and services to its customers.

Responsibilities

• Log and file all customer questionnaires from reception to completion, including customer portal requests
• Maintain clear communication with the customer, the sales manager and other business partners during the completion process of questionnaires and queries to manage priorities
• Complete customer questionnaires within the agreed lead time and coordinate with other departments to obtain information needed for customers
• Respond to customer short queries related to regulatory, food safety, quality and CSR/ESG matters
• Support Continuous Improvement program initiatives

Qualifications

• Previous experience as a documentation specialist
• Great understanding of Quality requirements and standards in the food industry (ISO, HACCP, BRC, GFSi, etc.)
• Experience within a Quality, Technical or R&D role in the Food Industry would be desirable
• IT literate with proficiency in Microsoft Office applications. Especially proficient in Excel
• Experience working with retail online specification systems desirable (QADEX, Hamilton Grant etc.)
• Understanding of food ingredients and their functionalities
• Food labelling / Food legislation training or understanding is essential.
• Able to handle changes in priorities
• Ability to work under pressure to tight timelines
• Basic knowledge of Chemistry would be useful along with numerical confidence.

What’s on Offer

• Competitive salary
• Hybrid working model with three days in the Maidstone office.
• Generous holiday allowance and supportive company culture.
• Opportunities for growth and development within the FMCG industry.