Divisional Head of Aftersales

Marshall Motor Group; Dartford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading automotive company in Dartford seeks a Head of Aftersales to manage and drive performance across various locations. The role requires strong leadership in service, parts, and bodyshop operations, along with a proven track record in a senior role within the automotive industry. The successful candidate will ensure customer service excellence, implement innovative strategies, and maintain compliance with company policies. Benefits include 25 days annual leave, a company car, and an industry-leading pension scheme.

Benefits

25 days annual leave plus bank holidays

Company Car

Private Fuel

Industry Leading Pension Scheme

Colleague Discount Scheme

Ride to Work Scheme

Qualifications

• Service Department experience is a pre‑requisite, strong knowledge of Parts and Bodyshop is essential.
• Multi-site and remote management experience required.
• In-depth Parts and Bodyshop understanding crucial.

Responsibilities

• Lead and manage the Aftersales operations across all locations.
• Drive performance and customer service excellence.
• Implement innovative strategies to boost turnover and profit growth.
• Drive and improve VHC performance.

Skills

Strong leadership and coaching skills

Proven track record in a Senior Aftersales Role

Excellent problem-solving abilities

Ability to inspire and motivate teams

Commitment to delivering exceptional customer service

Job description

As Head of Aftersales, you will represent Constellation and Marshall for Jaguar Land Rover across our locations. You will be expected to travel to our JLR Stores across the UK. Ideally, you will live a commutable distance to one of the stores due to the extensive travel required for this position. This is an extremely rare opportunity to represent a leading brand in the automotive industry. Reporting to the JLR Franchise Director and working alongside a Divisional Team, you will be required to be hands‑on, leading, coaching, and driving performance while ensuring our goal of customer service excellence remains the number one priority.

Responsibilities

• Lead and manage the Aftersales operations across all locations
• Drive performance and customer service excellence
• Coach and mentor the Service, Parts and Bodyshop Teams
• Implement innovative strategies to boost turnover and net profit growth
• Ensure compliance with company policies and standards
• Drive KPI's and Scorecard Performance
• Increase customer retention
• Drive and improve VHC performance

Qualifications

• Service Department experience is a pre‑requisite; however, an in‑depth knowledge of Parts and Bodyshop is also essential and will form a large part of the day‑to‑day responsibilities.
• Proven track record in a Senior Aftersales Role within the automotive industry with responsibility for management and influence across multiple locations.
• Strong leadership and coaching skills
• Multi‑site and remote management experience
• In‑depth Parts and Bodyshop understanding
• Excellent problem‑solving abilities
• Ability to inspire and motivate teams
• Commitment to delivering exceptional customer service
• Strong manufacturer relationships

Working Hours

Full‑time, Monday to Friday, 45 hours per week

Benefits

Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme, Ride to Work Scheme plus many more. Our policy is to employ the best‑qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.