Distribution Inspector

Dŵr Cymru Welsh Water; Wales; On-site; GBP 27,000 - 31,000; Full time

Job summary

A water utility company is seeking a dedicated operational staff member to manage the water distribution network in Wales. The role involves a mix of fieldwork and compliance with health and safety regulations. The ideal candidate will possess a valid driving license, strong customer service skills, and a good understanding of the water industry. The position offers opportunities for personal development along with a competitive salary and various employee benefits.

Benefits

33 days annual leave

Enhanced employer pension contributions

Free mortgage brokering services

Training and mentoring programs

Gym and fitness discounts

Health CashBack scheme

Qualifications

• Full valid driving license required.
• Experience in customer service is essential.
• Computer literacy is expected.
• Must have strong interpersonal skills.
• Knowledge of the water industry is beneficial.
• Effective communication in Welsh and English is advantageous.

Responsibilities

• Operate the water distribution network safely and cost-effectively.
• Comply with health and safety policies.
• Monitor network performance and diagnose problems.
• Understand hydraulic principles and operate water distribution components.
• Conduct inspections and report defects in assets.

Skills

Driving license

Customer service experience

Computer literacy

Interpersonal skills

Knowledge of the water industry

Effective communication skills

Ability to work independently and in a team

Ability to work under pressure

Tools

Microsoft Excel

Microsoft Word

Job description

Job Requisition Number 8349

Work Type Permanent

Job Function Operational

Salary Range £27,089.00 - £30,779.00

Base Dinas

Closing Date 23:59 on 03/02/206

What you’ll be responsible for

Contributing in all operational activities to ensure consistent delivery of potable water to our customers.

This Will Include

• Operating the water distribution network and assets safely and cost‑effectively, capturing data and applying procedures in a compliant manner.
• Complying with all company Health and Safety Policies & Procedures, with the safety of yourself, colleagues, contractors and customers always in mind.
• Undertaking network monitoring, diagnosing problems and arriving at and implementing network solutions that ensure we meet our measures of success.
• Understanding hydraulic principles and carrying out operations of all components of the Water Distribution network in line with the training received.
• Ensuring all on‑site activity and asset data is captured in a compliant, timely and accurate manner in our corporate system.
• Generating accurate work orders for delivery by our supply chain for all below and above ground assets and providing support when required to ensure safe operation and maintenance.
• Enforcing basic water regulations through communication with customers and liaison with the water regulations department to meet DWI and Water Act 1991 requirements; investigating, identifying and escalating water quality issues to protect public health.
• Carrying out inspections of the company’s assets when required to identify, report and, where safe, rectify defects that could affect safety, effectiveness or long‑term condition.
• Participating in asset protection by working with stakeholders who may present a risk, and enforcing Apparatus Damage Report procedures when damage occurs.
• Managing a scheduled workload based on importance and urgency while working on a mobile basis in the field.
• Understanding and applying leakage detection techniques to identify leaks on the network or customer supply pipes and liaising with stakeholders to achieve leakage targets efficiently.
• Supporting development of internal colleagues and external stakeholders through knowledge sharing and mentoring.
• Attending emergency calls and alarms from the Operational Response Centre and Retail Business, assessing required response and initiating procedures to resolve the issue.
• Attending customer appointments and face‑to‑face interactions to resolve inquiries.
• Ensuring that all GIS updates are submitted to the GIS bureau so Welsh Water can maintain high‑quality, accurate information.

Who you’ll work with

Internal

• Management Team within Welsh Water
• Local Operational teams
• Customer Services

External

• Members of the public
• Welsh Water customers
• Local government
• Contractors

About You

Knowledge, Skills & Experience

• Current, full valid driving licence
• Good level of customer service experience
• Computer literate
• Good interpersonal skills
• Knowledge of the water industry
• Effective communication skills; ability to communicate in both Welsh and English advantageous
• The drive and ambition to provide a first‑class service to our customers
• Sound understanding of Microsoft software packages including Excel and Word
• Willingness to work alone and as part of a team
• Ability to build and maintain good networks with team members, internal departments, company partners and contractors
• Ability to work to tight deadlines and in difficult circumstances, whilst still providing unbiased service to customers

Good to know

• The successful candidate will be required to participate in a standby rota and planned working time.
• A company vehicle will be provided, including full PPE.

For more information on the role please contact [e-mail]

Benefits

As well as a market‑competitive salary, 33 days annual leave (pro‑rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes – your salary band will remain the same, but performance may result in an incremental within‑band increase and a yearly incentive.
• Option to purchase additional annual leave up to 5 days per year
• Enhanced employer pension contributions – up to 11% employer contributions
• Free mortgage brokering services
• Enhanced family‑friendly policies
• Progression opportunities, including funded training, coaching and mentoring programmes
• Gym and fitness discounts as well as high‑street shopping
• Cycle‑to‑work scheme
• Discounts off all Welsh Water visitor attraction centres and gift shops
• Car‑leasing scheme and free on‑site parking at all sites
• Health CashBack scheme and access to an online GP service
• Employee assistance programme for employees and their immediate family
• Many more benefits can be found on our website.

Due to the nature of the industry, we require satisfactory references, post‑offer medical clearance and a criminal records Basic Disclosure check on all new employees joining the business.
For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted the offer.

Who we are

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe, reliable water, and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To deliver high‑quality, essential services that protect the health of our customers, colleagues and environment, we need the right people to realise our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know the most successful teams are the most diverse. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company our colleagues are proud to work for.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.