Dissertation Supervisors

Gbs Uk; Dorking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retailer in Dorking is seeking a Store Junior Management member to provide managerial support and enhance customer service. Responsibilities include supervising staff, managing complaints, achieving targets, and training new employees. Ideal candidates will have experience in retail management, excellent communication skills, and IT proficiency. The company also offers benefits such as staff discounts and personal development opportunities.

Benefits

Staff discounts on JD Group brands

Personal development opportunities

Qualifications

• Retail Management experience advantageous.
• Excellent time-management skills.
• Strong verbal and written communication skills.
• IT skills – Microsoft Outlook, Word and Excel.

Responsibilities

• Provide customers with excellent levels of customer service.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels to maximise store sales.
• Utilise in-store devices, ensuring the customer is offered the whole product range.
• Assist with the maintenance of standards on the sales floor.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff.

Skills

Retail Management experience

Time-management skills

Verbal communication skills

Written communication skills

IT skills - Microsoft Outlook, Word, Excel

Job description

Store Junior Management

Being part of the store's Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities:

• Provide customers with excellent levels of customer service.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.
• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels to maximise store sales.
• Utilise in-store devices, ensuring the customer is offered the whole product range.
• Use reports to assist in product placement of key selling lines.
• Attract, engage and motivate customers into making purchases using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.
• Encourage personal progression throughout the store.
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring personnel completes relevant E-Assessments.

Qualifications:

• Retail Management experience advantageous.
• Excellent time‑management skills.
• Strong verbal and written communication skills.
• IT skills – Microsoft Outlook, Word and Excel.

We also offer amazing benefits, including staff discounts on JD Group brands and personal development opportunities.