Dispatch & Scheduling Coordinator for Field Engineers

Auger; Wallasey; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Health plan

Team events

Training & progression

Referral bonus

Modern office

Mortgage discounts

Job summary

Auger, based at our head office in Wallasey, is seeking a Scheduling Assistant to coordinate appointments for our nationwide engineers. You will ensure engineers are dispatched with the right skills and equipment, while balancing workloads to keep days manageable and maintain high service standards for policyholders.

The role emphasizes strong communication, accuracy in scheduling, and a team-focused approach within a fast-paced office environment.

Qualifications

• Experience in scheduling, planning, dispatch or resource coordination.
• Strong knowledge of UK postcodes & geography.
• Excellent verbal and written communication skills.
• Experienced in a fast-paced administration team environment.
• Outstanding customer care and problem-solving mindset.

Responsibilities

• Schedule appointments for our 160 nationwide engineers.
• Dispatch engineers with the right skills and equipment.
• Balance workload to keep engineers' day manageable.
• Provide exceptional service to policyholders.

Skills

Scheduling

Dispatch coordination

Communication skills

UK postcodes & geography

Customer care

Job description

Auger, based at our head office in Wallasey, is seeking a Scheduling Assistant to coordinate appointments for our nationwide engineers. You will ensure engineers are dispatched with the right skills and equipment, while balancing workloads to keep days manageable and maintain high service standards for policyholders.

The role emphasizes strong communication, accuracy in scheduling, and a team-focused approach within a fast-paced office environment.