Field Operations Liaison & Customer Support

Auger; Wallasey; In loco; GBP 22.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary £24,784.50 plus 5.5% pension

Profit share bonus

Leave 22 days + 8 bank holidays

Westfield Health Cash-back Plan

Training and career progression

Modern office and social events

Descrizione del lavoro

Auger in Wallasey seeks an Engineer Operations Team member to support our nationwide engineers and act as the liaison between on-site teams and policyholders. You will coordinate with suppliers, assist diary coordination, and help resolve on-site challenges while developing technical knowledge on drainage and water mains.

You will report to the Head of Field Operations, cover customer-facing duties, and contribute to a proactive, collaborative environment.

Competenze

• High level of attention to detail required.
• Strong communication skills, both written and spoken.
• Team-oriented mindset with experience in customer-facing roles.
• Experience dealing with customers over the phone is a plus.
• Curiosity and creativity to solve problems on site.
• Willingness to take initiative and propose new ideas.
• Confidence to work under pressure and prioritise tasks.

Mansioni

• Support nationwide engineering teams and liaise between field personnel and policyholders.
• Report to Head of Field Operations and cover customer-facing duties of the Engineer Operations Team.
• Liaise with suppliers to ensure smooth on-site operations and cost control.
• Assist Diary Coordination and Field Support to improve efficiency and respond to on-site challenges.
• Develop technical knowledge on Drainage, Subsidence, Off Mains & Water Mains calls for on-site decisions.
• Provide coverage for line managers and support the External Operations Support Team.

Conoscenze

Attention to detail

Strong communication

Team player

Phone-based customer service

Curiosity & creativity

Initiative

Ability to work under pressure

Descrizione del lavoro

Auger in Wallasey seeks an Engineer Operations Team member to support our nationwide engineers and act as the liaison between on-site teams and policyholders. You will coordinate with suppliers, assist diary coordination, and help resolve on-site challenges while developing technical knowledge on drainage and water mains.

You will report to the Head of Field Operations, cover customer-facing duties, and contribute to a proactive, collaborative environment.