Dispatch & Logistics Coordinator

Hillarys; Nottingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Hunter Douglas is seeking a proactive and organised Despatch Administrator to join our team at the Glaisdale site. This fast-paced role ensures customer orders are invoiced, processed, and dispatched accurately and on time, working closely with internal teams, suppliers and drivers.

You will maintain records, produce reports, handle queries, and support the Despatch Administration Supervisor while helping drive continuous improvement and adherence to health and safety policies.

Qualifications

• Previous experience in an administrative or office based role.
• Strong communication skills with the ability to build positive working relationships at all levels.
• Good working knowledge of Microsoft Office, particularly Excel and Word.
• Experience of analysing information and producing reports.
• Excellent attention to detail and strong organisational skills.
• The ability to prioritise workload and work to tight deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• SAP experience (desirable but not essential).
• A collaborative team focused approach with a positive attitude.

Responsibilities

• Ensure all customer orders are invoiced, processed, and dispatched accurately.
• Respond to customer and operational queries via phone, email, and face to face communication.
• Liaise daily with internal departments, delivery drivers, and third party vendors to support efficient operations.
• Produce and maintain reports to monitor departmental performance, volumes, and key trends.
• Maintain accurate records, spreadsheets, and databases, including tracking product movements and external storage activity.
• Support the Despatch Administration Supervisor in achieving departmental targets and KPIs.
• Authorise the release of remade products whilst maintaining quality standards.
• Assist with the management of external storage processes and agreements.
• Identify opportunities for continuous improvement and support process enhancements.
• Always Ensure compliance with company Health & Safety policies and procedures.

Skills

Organised

Attention to detail

Communication skills

Report generation

Problem solving

Team player

Tools

Microsoft Office

Excel

Word

SAP

Job description

Hunter Douglas is seeking a proactive and organised Despatch Administrator to join our team at the Glaisdale site. This fast-paced role ensures customer orders are invoiced, processed, and dispatched accurately and on time, working closely with internal teams, suppliers and drivers.

You will maintain records, produce reports, handle queries, and support the Despatch Administration Supervisor while helping drive continuous improvement and adherence to health and safety policies.