Dispatch & Logistics Administrator

Hunter Douglas Retail UK Limited; Glaisdale; On-site; GBP 22,000 - 29,000; Full time

Job summary

Hunter Douglas Retail UK Limited is seeking a proactive Despatch Administrator at our Glaisdale site. You will ensure orders are invoiced, processed, and dispatched accurately, while coordinating with internal teams, drivers, and vendors to keep operations smooth and on time.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast-paced environment. SAP experience is desirable but not essential.

Qualifications

• Previous administration or office-based experience.
• Strong communication and customer service skills.
• Excellent attention to detail and organisational ability.

Responsibilities

• Ensure all customer orders are invoiced, processed, and dispatched accurately.
• Respond to customer and operational queries via phone, email, and face to face communication, ensuring timely resolution.
• Liaise daily with internal departments, delivery drivers, and third party vendors to support efficient operations.
• Produce and maintain reports to monitor departmental performance, volumes, and key trends.
• Maintain accurate records, spreadsheets, and databases, including tracking product movements and external storage activity.
• Support the Despatch Administration Supervisor in achieving departmental targets and KPIs.
• Authorise the release of remade products whilst maintaining quality standards.
• Assist with the management of external storage processes and agreements.
• Identify opportunities for continuous improvement and support process enhancements.
• Always Ensure compliance with company Health & Safety policies and procedures.

Skills

Organised

Communication skills

Attention to detail

Prioritise workload

Problem solving

Tools

Excel

Word

SAP

Job description

Hunter Douglas Retail UK Limited is seeking a proactive Despatch Administrator at our Glaisdale site. You will ensure orders are invoiced, processed, and dispatched accurately, while coordinating with internal teams, drivers, and vendors to keep operations smooth and on time.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast-paced environment. SAP experience is desirable but not essential.