Despatch & Fulfillment Administrator

Hillarys Blinds Limited; Wollaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hunter Douglas is seeking a proactive and organised Despatch Administrator to join our team at the Glaisdale site. This fast-paced role ensures orders are processed, invoiced and dispatched accurately and on time.

You will collaborate with internal teams, suppliers and drivers, produce reports, maintain records and support continuous improvement while upholding health and safety standards. If you enjoy problem solving and meeting deadlines, this role offers a busy, rewarding environment with

Qualifications

• Previous experience in an administrative or office-based role.
• Strong communication skills with the ability to build positive working relationships at all levels.
• Good working knowledge of Microsoft Office, particularly Excel and Word.
• Experience of analysing information and producing reports.
• Excellent attention to detail and strong organisational skills.
• The ability to prioritise workload and work to tight deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• SAP experience (desirable but not essential).
• A collaborative team focused approach with a positive attitude.

Responsibilities

• Ensure all customer orders are invoiced, processed, and dispatched accurately.
• Respond to customer and operational queries via phone, email, and face to face communication, ensuring timely resolution.
• Liaise daily with internal departments, delivery drivers, and third party vendors to support efficient operations.
• Produce and maintain reports to monitor departmental performance, volumes, and key trends.
• Maintain accurate records, spreadsheets, and databases, including tracking product movements and external storage activity.
• Support the Despatch Administration Supervisor in achieving departmental targets and KPIs.
• Authorise the release of remade products whilst maintaining quality standards.
• Assist with the management of external storage processes and agreements.
• Identify opportunities for continuous improvement and support process enhancements.
• Always Ensure compliance with company Health & Safety policies and procedures.

Job description

Hunter Douglas is seeking a proactive and organised Despatch Administrator to join our team at the Glaisdale site. This fast-paced role ensures orders are processed, invoiced and dispatched accurately and on time.

You will collaborate with internal teams, suppliers and drivers, produce reports, maintain records and support continuous improvement while upholding health and safety standards. If you enjoy problem solving and meeting deadlines, this role offers a busy, rewarding environment with