Despatch Administrator

Hunter Douglas Retail UK Limited; Glaisdale; On-site; GBP 22,000 - 29,000; Full time

Job summary

Hunter Douglas Retail UK Limited is seeking a proactive Despatch Administrator at our Glaisdale site. You will ensure orders are invoiced, processed, and dispatched accurately, while coordinating with internal teams, drivers, and vendors to keep operations smooth and on time.

The role requires strong organisational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a fast-paced environment. SAP experience is desirable but not essential.

Qualifications

• Previous administration or office-based experience.
• Strong communication and customer service skills.
• Excellent attention to detail and organisational ability.

Responsibilities

• Ensure all customer orders are invoiced, processed, and dispatched accurately.
• Respond to customer and operational queries via phone, email, and face to face communication, ensuring timely resolution.
• Liaise daily with internal departments, delivery drivers, and third party vendors to support efficient operations.
• Produce and maintain reports to monitor departmental performance, volumes, and key trends.
• Maintain accurate records, spreadsheets, and databases, including tracking product movements and external storage activity.
• Support the Despatch Administration Supervisor in achieving departmental targets and KPIs.
• Authorise the release of remade products whilst maintaining quality standards.
• Assist with the management of external storage processes and agreements.
• Identify opportunities for continuous improvement and support process enhancements.
• Always Ensure compliance with company Health & Safety policies and procedures.

Skills

Organised

Communication skills

Attention to detail

Prioritise workload

Problem solving

Tools

Excel

Word

SAP

Job description

At Hunter Douglas, we are looking for a proactive and organised Despatch Administrator to join our team at our Glaisdale site. This is a fast paced and varied role where you will play a key part in ensuring customer orders are processed, invoiced, and dispatched accurately and on time.

Working closely with internal departments, external suppliers, and delivery drivers, you will help maintain the smooth day to day operation of our distribution network. This role is ideal for someone who enjoys problem solving, has excellent attention to detail, and thrives in an environment where meeting deadlines and delivering great service are essential.

Key Responsibilities

• Ensure all customer orders are invoiced, processed, and dispatched accurately.
• Respond to customer and operational queries via phone, email, and face to face communication, ensuring timely resolution.
• Liaise daily with internal departments, delivery drivers, and third party vendors to support efficient operations.
• Produce and maintain reports to monitor departmental performance, volumes, and key trends.
• Maintain accurate records, spreadsheets, and databases, including tracking product movements and external storage activity.
• Support the Despatch Administration Supervisor in achieving departmental targets and KPIs.
• Authorise the release of remade products whilst maintaining quality standards.
• Assist with the management of external storage processes and agreements.
• Identify opportunities for continuous improvement and support process enhancements.
• Always Ensure compliance with company Health & Safety policies and procedures.

What We Are Looking For

• We are looking for a highly organised and motivated individual who can work effectively in a busy distribution environment.
• Previous experience in an administrative or office based role.
• Strong communication skills with the ability to build positive working relationships at all levels.
• Good working knowledge of Microsoft Office, particularly Excel and Word.
• Experience of analysing information and producing reports.
• Excellent attention to detail and strong organisational skills.
• The ability to prioritise workload and work to tight deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• SAP experience (desirable but not essential).
• A collaborative team focused approach with a positive attitude.

Why Join Us?

As part of Hunter Douglas, a global market leader in window coverings, you will join a business that values innovation, collaboration, and continuous improvement. We are committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to succeed.

We understand that there is no "one size fits all" approach, and we are dedicated to ensuring every colleague feels comfortable being their authentic self at work. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

Join us and become part of a team that plays a vital role in delivering excellent service to our customers every day.