Disclosures Processor - Administration Officer

Cumbria,-Northumberland,-Tyne-and-Wear-Nhs-Foundation-Trust; Newcastle upon Tyne; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Lease cars

Staff discounts

Season tickets for travel

Cycle to work scheme

Childcare schemes

Job summary

We are the Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) based in Newcastle upon Tyne. We are seeking a Band 3 Disclosures Officer to join the Disclosures Team at St Nicholas Hospital.

The role is full-time (37.5 hours) with a focus on data protection and information disclosure processes. The ideal candidate will have NHS experience, strong IT skills, knowledge of DPA/GDPR/FoIA and RiO, and be able to work under pressure while maintaining confidentiality and high-quality

Qualifications

• Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment.
• RSA II or equivalent
• NVQ Level 3 in administration or equivalent experience
• Qualification in Data Protection
• Experience of working in the NHS environment

Responsibilities

• Acknowledge receipt of requests and collate information for disclosure.
• Identify third party information and liaise with healthcare professionals for disclosure.
• Prepare records for disclosure including redaction as directed by healthcare professionals.
• Provide support to Trust employees and external organisations regarding confidentiality and information sharing.
• Provide cross cover to the Records Department.

Skills

Interpersonal skills

Data Protection

RiO system

Information governance

Multi-agency working

Education

RSA II or equivalent

NVQ Level 3 in administration

Data Protection qualification

Tools

RiO information system

Safeguard

PDT

NTWPI

Health Records

Job description

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site St Nicholas Hospital Town Newcastle upon Tyne Salary £25,760 - £27,476 per annum Salary period Yearly Closing 21/10/2026 23:59

Disclosures Processor - Administration Officer

Band 3

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

A unique and exciting opportunity has arisen to join the Disclosures Team based at St Nicholas Hospital in Newcastle upon Tyne as a Band 3 Disclosures Officer. This is a permanent full-time position (37.5 hours a week).

Applications are invited from a suitably qualified and experienced person to join our busy Team. The post holder must have relevant Data Protection Act experience, experience of working as a member of a very busy admin team, be flexible and friendly in their demeanour, hold a high standard of IT skills and knowledge and usage of RiO.

Main duties of the job

The post holder will be required to acknowledge receipt of requests, collate the required information, identify third party information and/or any contentious information, liaise with the appropriate healthcare professionals and requestor and prepare the records for disclosure including any redaction of information as directed by the appropriate healthcare professional. In addition to facilitating the disclosure process, the post holder will provide support to Trust employees of all levels, service users, careers, and external organisations regarding queries around confidentiality and information sharing.

The post holder will also provide cross cover as needed to the Records Department.

It is essential that the post holder demonstrates an eye for detail, has excellent interpersonal skills and practical administrative experience.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

Please find attached job description for full details.

We welcome your application.

Qualifications and Education

• Background in Administration, Business, Law, Health or Social Work or 2 years in an office environment
• RSA II or equivalent
• NVQ Level 3 in administration or equivalent experience
• Qualification in Data Protection

Experience and Knowledge

• Experience of working in the NHS environment
• Knowledge of the DPA, GDPR, AHR, FOIA
• Knowledge and understanding of Information Governance topics including: Records Management, Information Security, Confidentiality and Data Quality
• Experience of multi agency/professional working
• Experience of working of the RiO information system, Safeguard, PDT, NTWPI and Health Records
• Knowledge of the Freedom of Information Act 2000 and how it relates to the disclosure of personal information

Skills and Competencies

• Excellent interpersonal and diplomacy skills
• Excellent presentation skills both written and verbal
• Information technology skills including email, internet, spreadsheets, database
• Communication & Organisational skills

Personal Attributes

• Ability to work under pressure and meet tight deadlines
• Proven credibility to achieve and maintain quality relationships with consumers internal and external
• Highly motivated and enthusiastic
• Willing to learn and constantly updated knowledge base
• Understanding of sensitivity of this work
• Confidentiality
• Good team worker

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

Name Stephanie Doughty Job title IG Team Manager Email address [e-mail] Telephone number 0191 2232036 Additional information

If you have any queries in relation to this post please do not hesitate to contact Jillian Cook, MedicoLegal and Complex Case Lead ( [e-mail] ) on 0191 246 66896