Digital Access Administrator *Internal*

Transformation Unit; Carlisle; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking an Internal Digital Access Administrator (Band 3) for a 24-month fixed-term position in the Digital Access Management Department in Carlisle. The role focuses on creating and maintaining user Active Directory accounts and access requests.

It is open to NCIC employees only and may offer part-time options. Key duties include handling Alloy tickets, managing user access, and ensuring timely processing of requests.

Qualifications

• NVQ 3 in Administration or equivalent.
• Experience across multiple organisations and multidisciplinary teams.
• Knowledge of Information Governance and Data Protection principles.
• Willing to travel and hold a driving licence.
• Readiness to undertake personal development.

Responsibilities

• Deal with day to day Alloy ticket handling across the responsibilities of the team.
• Manage and maintain user access - managing tickets and escalating any issues of concern.
• Monitoring the processing of all requests to make sure that they are handled in a timely and professional manner.
• Use expertise to resolve problems and enhance processes.
• Contribute to new and developing working practices.
• To undertake any other duties commensurate with the scope of your role and within your skill set as requested.

Skills

Interpersonal skills

Administrative skills

Education

NVQ 3 in Administration or equivalent

Job description

Main area Digital Access Management Team Grade NHS AfC: Band 3 Contract Permanent: Full Time (Other part time hours may be considered) Hours

• Full time
• Part time
• Other

37.5 hours per week (Other part time hours may be considered) Job ref 262-A-26-8239683

Employer North Cumbria Integrated Care NHS Foundation Trust Employer type NHS Site Maglona House Town Carlisle Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 18/10/2026 23:59

Digital Access Administrator *Internal*

NHS AfC: Band 3

Job overview

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Digital Access Administrator - Band 3 - 37.5 - Maglona
Full Time (Part time hours may be considered)

An opportunity has arisen for a fixed term position for 24 months within Digital Access Management Department. The role is structured around a Digital Access Administrator position but the department focusses on creating and maintaining user active directory accounts, and associated access requests

Main duties of the job

The successful candidate will be required to :

Deal with day to day Alloy ticket handling across the responsibilities of the team

Manage and maintain user access - managing tickets and escalating any issues of concern.

Monitoring the processing of all requests to make sure that they are handled in a timely and professional manner.

Use expertise to resolve problems and enhance processes

Contribute to new and developing working practices

To undertake any other duties commensurate with the scope of your role and within your skill set as requested.

Main duties of the job

The successful candidate will be required to :

Deal with day to day Alloy ticket handling across the responsibilities of the team

Manage and maintain user access - managing tickets and escalating any issues of concern.

Monitoring the processing of all requests to make sure that they are handled in a timely and professional manner.

Use expertise to resolve problems and enhance processes

Contribute to new and developing working practices

To undertake any other duties commensurate with the scope of your role

and within your skill set as requested.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

JOB DESCRIPTION :

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• NVQ 3 in Administration or equivalent.

Experience

• Working across multiple organisations and in multidisciplinary teams
• Ability to act as Information Asset Administrator
• Delivery continual service improvements
• Working in a technical environment with a Service Desk and associated tools
• Working within an environment that applied the ITIL Service Management framework
• Working within an environment that applied PRiNCE2
• Working in the NHS

Knowledge

• Knowledge of Information Governance and Data Protection principles.
• Knowledge of Registration Authority Services.
• Able to learn new technology.
• Organised in administrative processes whilst being responsive to deadlines.
• Able to work using own initiative, both unsupervised and as part of a team.
• Accuracy including data input with attention to detail.
• Well-developed interpersonal skills.

Other requirements

• Readiness to adapt
• Ability to travel
• Willing to undertake personal development
• Willing to work flexibly to meet service demands
• Develop a culture that promotes equality and values diversity
• Driving Licence

Employer certification / accreditation badges

Name Angela Marsh Job title Digital Access Manager Email address [e-mail] Telephone number 01228 603872

If you have problems applying, contact

Address South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
Telephone [phone]