Team Secretary

Ncic; Workington; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes

Counselling service

Job summary

The West ESSD Team at NCIC is recruiting a Band 3 Team Secretary to work 25 hours per week in a supportive, patient-focused role within the Stroke Discharge service.

You will assist clinical staff with administration, data collection and management, plan patient visits, and coordinate referrals across wards, GPs and social care. Flexible hours and start/finish times are available to accommodate caring commitments.

Qualifications

• NVQ 2 in Business Administration or Customer Service or equivalent.
• Excellent IT skills and proficient use of Microsoft Office applications (Excel, Word, Outlook).
• Strong communication and interpersonal abilities with attention to detail.

Responsibilities

• Processing and documenting referrals into the service; triaging by need and urgency.
• Liaising by telephone or email with hospital wards, NHS teams, GPs, Adult Social Care and patients.
• Planning and booking team assessments and visits in electronic diaries; creating weekly timetables for patients.
• Writing discharge letters and completing referrals to other services; updating patient documentation; taking minutes in meetings.

Skills

Communication skills

Interpersonal skills

Team coordination

Education

NVQ 2 in Business Administration or Customer Service or equivalent

Tools

Excel

Word

Outlook

Microsoft Office

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area 203335 Early Supported Stroke Discharge (ESSD) Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 25 hours per week (25hrs, within office hours 8.30-4.30 Monday-Friday, work pattern can be discussed.) Job ref 262-A-26-8285333

Site Workington Hospital Town Workington Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 15/10/2026 23:59

Job overview

Band 3 Team Secretary - 25 hours per week

Would you like to join a small, friendly team, helping to support people recover from a stroke at home?

The West Early Supported Stroke Discharge (ESSD) Team are looking to recruit someone to work 25hrs a week to support the team's clinical staff with administration tasks and data collection and management.

Tasks include planning patient visits and timetables, contacting patients by telephone or email and responding to calls or emails made by patients or health service colleagues to the office, minute taking in meetings and activity data collection.

We are looking for someone to work 3-5 days through the week, but can be flexible on how the hours are spread and start- and finish times, so this could be an ideal opportunity for someone with caring commitments, returning to work or looking to manage their work-life balance.

The ESSD service plays a vital role in safe, supported early discharge home from the stroke wards at the Cumberland Infirmary and West Cumberland Hospital. We work with people in their own homes and local community to increase their function following a stroke. The service covers the ICC areas of Workington and Copeland and you will be working in the team's office base at Workington Hospital. If you are flexible, reliable and organised with an interest in helping others then this is the job for you!

Main duties of the job

Please see the attached documents for a detailed job description.

You will support the multi-disciplinary ESSD Team of Occupational Therapist, physiotherapist, Rehabilitation Assistants and Team Lead with administration tasks including:

Processing and documenting referrals into the service. Triaging referrals by need and urgency.

Liaising by telephone or email with hospital wards, other NHS teams, GPs, Adult Social Care services, third sector organisations and patients and their carers. Act as first point of contact for anyone telephoning the team office.

Planning and booking team assessments and visits in electronic diaries, creating weekly timetables for patients.

Writing discharge letters, completing referrals to other services, updating patient documentation, taking minutes in meetings, collating service data, completing local and national data and performance audits.

Staff management tasks such as processing annual leave, sickness absence, appraisals.

Ordering supplies and equipment for team and patients.

Carry out appropriate health and safety tasks relating to team's work and office environment.

You will need an ability to work well with minimal supervision, good verbal and written communication skills and flexibility to respond to a fast-changing caseload.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Other requirements

• Promote equality and value diversity

Personal circumstances

• Flexibility to work variable working hours.
• Full driver's licence

Skills and aptitudes

• Excellent communication and interpersonal skills
• Excellent IT skills (proficient use of all Microsoft packages, e.g. Excel, Word, Outlook)
• Previous experience in an administrative call handling and patient facing post

Qualifications

• NVQ 2 in Business Administration or Customer Service or equivalent
• EDCL or equivilent

Knowledge

• Working knowledge and understanding of the NHS and/or social care
• Knowledge of medical/healthcare terminolgy
• Experience of office/clerical procedures and practices, filing systems, use of dedicated computer systems and databases.
• Previous NHS experience
• Minute taking skills
• Previous knowledge of/experiencing of using EMIS
• Previous knowledge of/ experience using SILVERLINK
• Previous knowledge of/ experience using CHUB

Employer certification / accreditation badges

Name Lou Barratt Job title Team Lead Email address [e-mail] Telephone number 07811714352 Additional information

Please feel free to get in touch if you have any questions about the post.