Director of Luxury Wellness & Membership Growth

Corecruitment International Careers; Hounslow; On-site; GBP 70,000 - 80,000; Full time

Job summary

A luxury wellness establishment in London is seeking a Director of Wellness to oversee operations across various departments including Reception, Therapies, and Membership. The ideal candidate will maintain therapy standards, drive membership performance, and ensure outstanding guest satisfaction. A competitive salary of £70,000 - £80,000 is offered, along with opportunities for staff training and operational excellence.

Responsibilities

• Oversee daily operations across Reception, Therapies, Membership, Gym, Pool, Food & Beverage, Promotions, and Changing Rooms.
• Drive membership performance and monitor monthly results to maximise revenue.
• Maintain and develop therapy offerings aligned with the brand's premium standards.
• Handle guest complaints efficiently and oversee all service procedures to maintain outstanding guest satisfaction.
• Assist in the procurement of operating supplies and equipment and contract third-party vendors for essential services.
• Monitor daily operational reports and make informed decisions to optimize performance.
• Ensure full compliance with all operating controls, policies, procedures, and service standards.
• Deliver staff training focused on upselling memberships and ancillary services.
• Safeguard operational quality, health and safety, and regulatory compliance across all areas.

Job description

A luxury wellness establishment in London is seeking a Director of Wellness to oversee operations across various departments including Reception, Therapies, and Membership. The ideal candidate will maintain therapy standards, drive membership performance, and ensure outstanding guest satisfaction. A competitive salary of £70,000 - £80,000 is offered, along with opportunities for staff training and operational excellence.