Director of Housing & Resident Experience

Housing Solutions; Maidenhead; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Generous pension

Annual leave

Wellbeing programme

Development fund

In-house development

Job summary

Housing Solutions is seeking an experienced housing leader to provide strategic and operational leadership across our housing management services in Maidenhead and the South East. You will ensure residents receive excellent, responsive services that support safe homes and sustainable tenancies.

You will lead Housing Services, Community Services and Resident Engagement managers, drive performance and ensure regulatory compliance, while promoting an inclusive, resident-focused culture and value

Qualifications

• Senior housing leadership experience managing large, multidisciplinary teams.
• Track record in service improvement, budget management, performance management, safeguarding, anti-social behaviour, and tenancy management.
• Ability to lead through change and create an inclusive, resident-focused culture.
• Willingness to achieve Level 5 qualification within required timeframe; sponsorship provided.

Responsibilities

• Provide strategic and operational leadership across housing management services.
• Oversee housing management, community safety, safeguarding, and resident engagement.
• Drive service improvements and ensure regulatory compliance.
• Develop an inclusive, high-performing culture and value for money.

Skills

Strategic leadership

Operational leadership

Budget management

Stakeholder management

Change management

Regulatory compliance

Communication skills

Education

Level 5 qualification

Job description

Housing Solutions is seeking an experienced housing leader to provide strategic and operational leadership across our housing management services in Maidenhead and the South East. You will ensure residents receive excellent, responsive services that support safe homes and sustainable tenancies.

You will lead Housing Services, Community Services and Resident Engagement managers, drive performance and ensure regulatory compliance, while promoting an inclusive, resident-focused culture and value