Senior Housing Services Lead: Drive Change for Residents

Opus People Solutions Ltd; Northampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

Opus People Solutions Ltd seeks an experienced Housing Services Manager to drive improvement and lead transformational change in a local authority housing service. You will oversee tenancy management, income collection, estate services and tenant engagement, partnering with the Head of Housing Management to deliver measurable outcomes and resident satisfaction.

The role is a senior leadership position requiring CIH membership or willingness to work toward accreditation, with a focus on

Qualifications

• Degree-level qualification or equivalent professional experience.
• CIH membership, a recognised housing qualification, or willingness to work towards accreditation.
• Commitment to continuing professional development.
• Significant senior-level experience in housing management.
• Strong leadership and people management skills with a track record of developing teams.
• In-depth knowledge of housing legislation, regulatory requirements and consumer standards.
• Experience driving service improvement and organisational change.
• Excellent stakeholder management and communication skills.
• Data-driven approach to performance management and decision-making.

Responsibilities

• Lead, motivate and develop high-performing housing teams.
• Drive accountability, ownership and a positive customer-focused culture.
• Deliver measurable improvements in service performance, customer satisfaction and resident outcomes.
• Analyse performance data, customer feedback and quality assurance information to identify and resolve service issues.
• Support the delivery of the Council's Housing Transformation Programme.
• Ensure compliance with housing legislation, consumer standards and regulatory requirements.
• Support inspection readiness and provide regulatory assurance.
• Work with elected Members, senior leaders and stakeholders to deliver strategic housing objectives.
• Identify opportunities for service improvement and implement effective solutions with tangible results.

Skills

Leadership

Stakeholder management

Data-driven decision making

Communication

Change management

Housing legislation knowledge

Education

Degree-level qualification or equivalent

CIH membership / housing qualification

Job description

Opus People Solutions Ltd seeks an experienced Housing Services Manager to drive improvement and lead transformational change in a local authority housing service. You will oversee tenancy management, income collection, estate services and tenant engagement, partnering with the Head of Housing Management to deliver measurable outcomes and resident satisfaction.

The role is a senior leadership position requiring CIH membership or willingness to work toward accreditation, with a focus on