Director of Customer Service

SJS Recruitment; England; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Ideal candidates will have experience in manufacturing or logistics and possess strong leadership skills. This is a full-time opportunity, offering a chance to influence a significant growth journey critical to business success.

Qualifications

• Experience in manufacturing or logistics focusing on high-volume consumer product operations.
• Senior management experience, capable of stepping into a director-level role.
• Proven ability to set strategy and drive business growth.

Responsibilities

• Lead and inspire the customer experience organization, driving execution day-to-day.
• Manage organizational change effectively, guiding teams through transitions.
• Collaborate with leaders across various functions to ensure integration.

Skills

Leadership

Change Management

Cross-functional Collaboration

Customer Satisfaction Improvement

Job description

Director of Customer Service

Roles like this are few and far between. We seek an inspirational senior leader who can take a team on a journey from good to great.

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain.

Due to product innovation the business is expecting an exciting journey of growth, making the customer experience critical to its success.

Responsibilities

• Lead and inspire the customer‑experience organization, setting strategy and driving execution day‑to‑day.
• Manage change effectively, guiding teams through the change curve with a proven track record.
• Collaborate with cross‑functional leaders to ensure seamless integration across customer service, sales, product training, quality, technical, logistics and supply chain functions.
• Deliver measurable improvements in customer satisfaction, operational efficiency and cost effectiveness.

Qualifications

• Sector experience in manufacturing or logistics, with a focus on high‑volume consumer‑product operations.
• Strong leadership background; senior manager or head‑level experience, with the ability to step into a first director‑level role.
• Demonstrated ability to set strategy, build execution capabilities and drive business growth.

Seniority Level

Director

Employment Type

Full‑time

Location

New Milton, England, United Kingdom