Director, Energy Infrastructure CX & Transformation

PwC; City of Edinburgh; Presencial; GBP 120.000 - 190.000; Tempo integral

Resumo da vaga

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across EIS clients. You will work with executive leadership to define ambitions, redesign operating models and deliver transformation programs that improve customer outcomes and commercial value.

You will grow the practice by developing client relationships, originating opportunities and building innovative propositions that respond to market

Qualificações

• Significant consulting experience gained within a leading consultancy, professional services firm or equivalent advisory environment.
• Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
• Strong commercial and business development capability, including originating and converting opportunities.
• Experience leading complex transformation programmes from strategy through to implementation.
• Excellent stakeholder management, communication and influencing skills.
• A passion for developing people and building high-performing teams.

Responsabilidades

• Leading customer strategy, operating model and transformation programmes for major EIS clients.
• Building trusted relationships with senior executives and advising on complex customer and service challenges.
• Designing customer-focused operating models, journeys, service propositions and transformation roadmaps.
• Developing business cases and benefits frameworks that link customer, operational, regulatory and financial outcomes.
• Leading multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Driving business development activities, proposition development and thought leadership.
• Supporting the growth of our team through coaching, mentoring and talent development.

Conhecimentos

Stakeholder management

Business development

Leadership

Client relationship management

Communication

Descrição da vaga

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across EIS clients. You will work with executive leadership to define ambitions, redesign operating models and deliver transformation programs that improve customer outcomes and commercial value.

You will grow the practice by developing client relationships, originating opportunities and building innovative propositions that respond to market