Director, Energy Infra & Services — Customer Transformation

PwC UK; Leeds; Hybrid; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Empowered flexibility

Hybrid working

Private medical cover

24/7 virtual GP

Six volunteering days a year

Job summary

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across the EIS sector. You will collaborate with executive teams to define ambitions, redesign operating models and deliver programmes that improve customer outcomes and commercial value.

You will also grow the practice by developing client relationships, originating new opportunities and crafting innovative propositions in response to market

Qualifications

• Significant consulting experience in a leading consultancy or equivalent advisory environment.
• Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
• Strong commercial and business development capability, including originating and converting opportunities.
• Experience leading complex transformation programmes from strategy through to implementation.
• Excellent stakeholder management, communication and influencing skills.
• A passion for developing people and building high-performing teams.

Responsibilities

• Lead major customer strategy and transformation engagements across Energy, Infrastructure and Services clients.
• Define customer ambitions and redesign operating models and deliver transformation programmes that improve customer outcomes, operational performance and commercial value.
• Develop business cases and benefits frameworks that link customer, operational, regulatory and financial outcomes.
• Lead multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Drive business development activities, proposition development and thought leadership.
• Coach, mentor and develop talent within the team.

Skills

Consulting experience

Customer transformation

Business development

Transformation leadership

Stakeholder management

People development

Job description

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across the EIS sector. You will collaborate with executive teams to define ambitions, redesign operating models and deliver programmes that improve customer outcomes and commercial value.

You will also grow the practice by developing client relationships, originating new opportunities and crafting innovative propositions in response to market