Energy Infrastructure & Services: Customer Transformation Director

PwC UK; Glasgow; Hybrid; GBP 120,000 - 170,000; Full time

Job summary

PwC UK is seeking an experienced Director within the Customer & Service Excellence (CSX) team to shape the future of customer transformation across Energy, Infrastructure and Services clients. You will lead major customer strategy and operating model transformations, working closely with executive leadership to redefine customer ambitions and drive sustainable value.

You will also play a pivotal role in growing our practice by building client relationships, originating new opportunities and

Qualifications

• Significant consulting experience gained within a leading consultancy, professional services firm or equivalent advisory environment.
• Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
• Strong commercial and business development capability, including originating and converting opportunities.
• Experience leading complex transformation programmes from strategy through to implementation.
• Excellent stakeholder management, communication and influencing skills.
• A passion for developing people and building high-performing teams.

Responsibilities

• Leading customer strategy, operating model and transformation programmes for major EIS clients.
• Building trusted relationships with senior executives and advising on complex customer and service challenges.
• Designing customer-focused operating models, journeys, service propositions and transformation roadmaps.
• Developing business cases and benefits frameworks that link customer, operational, regulatory and financial outcomes.
• Leading multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Driving business development activities, proposition development and thought leadership.
• Supporting the growth of our team through coaching, mentoring and talent development.

Job description

PwC UK is seeking an experienced Director within the Customer & Service Excellence (CSX) team to shape the future of customer transformation across Energy, Infrastructure and Services clients. You will lead major customer strategy and operating model transformations, working closely with executive leadership to redefine customer ambitions and drive sustainable value.

You will also play a pivotal role in growing our practice by building client relationships, originating new opportunities and