Director, Energy Infra & Services - Customer Transformation

PwC UK; West of England; Hybrid; GBP 110,000 - 180,000; Full time

Benefits offered by this job

Empowered flexibility

Hybrid work model

Private medical cover

24/7 virtual GP

Volunteer days (6/year)

Job summary

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across Energy, Infrastructure and Services clients. You will work with executive leadership to define ambitions, redesign operating models and deliver transformation programmes that improve customer outcomes and commercial value.

You will build relationships, originate opportunities and develop propositions, while coaching multidisciplinary

Qualifications

• Significant consulting experience in a leading firm or advisory environment.
• Experience working with senior executives across Energy, Infrastructure and Services.
• Strong commercial and business development capability, including originating opportunities.
• Experience leading complex transformation programmes from strategy to implementation.
• Excellent stakeholder management, communication and influencing skills.
• Passion for developing people and building high-performing teams.

Responsibilities

• Lead customer strategy, operating model and transformation programmes for major EIS clients.
• Build trusted relationships with senior executives and advise on customer challenges.
• Design customer-focused operating models, journeys, service propositions and roadmaps.
• Develop business cases and benefits frameworks linking customer, operations, regulatory and financial outcomes.
• Lead multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Drive business development activities, proposition development and thought leadership.
• Support the growth of the team through coaching, mentoring and talent development.

Skills

Consulting experience

Executive stakeholder management

Business development

Transformation leadership

People development

Job description

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across Energy, Infrastructure and Services clients. You will work with executive leadership to define ambitions, redesign operating models and deliver transformation programmes that improve customer outcomes and commercial value.

You will build relationships, originate opportunities and develop propositions, while coaching multidisciplinary