Director, Customer Transformation – Energy Infra

PwC UK; Birmingham; Hybrid; GBP 120,000 - 170,000; Full time

Job summary

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across the Energy, Infrastructure and Services sector. You will collaborate with executive leadership to redefine ambitions, redesign operating models and deliver programmes that enhance customer outcomes and commercial value.

You will grow the practice by developing client relationships, originating opportunities and building innovative

Qualifications

• Significant consulting experience within a leading consultancy or equivalent advisory environment.
• Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
• Strong commercial and business development capability, including originating and converting opportunities.
• Experience leading complex transformation programmes from strategy through to implementation.
• Excellent stakeholder management, communication and influencing skills.
• A passion for developing people and building high-performing teams.

Responsibilities

• Leading customer strategy, operating model and transformation programmes for major EIS clients.
• Building trusted relationships with senior executives and advising on complex customer and service challenges.
• Designing customer-focused operating models, journeys, service propositions and transformation roadmaps.
• Developing business cases and benefits frameworks linking customer, operational, regulatory and financial outcomes.
• Leading multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Driving business development activities, proposition development and thought leadership.
• Supporting the growth of our team through coaching, mentoring and talent development.

Skills

Consulting leadership

Customer transformation

Business development

Transformation programmes

Stakeholder management

People development

Job description

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across the Energy, Infrastructure and Services sector. You will collaborate with executive leadership to redefine ambitions, redesign operating models and deliver programmes that enhance customer outcomes and commercial value.

You will grow the practice by developing client relationships, originating opportunities and building innovative