Energy & Infrastructure Customer Transformation Director

PwC; Birmingham; Hybrid; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Private medical cover

Volunteering days

Job summary

PwC is seeking an experienced Energy Infrastructure & Services Customer & Service Excellence Director to lead customer strategy and transformation engagements across major clients. You will define ambitions, redesign operating models and deliver programmes that improve outcomes, performance and value across Energy, Infrastructure and Services sectors.

You will help grow the practice by developing client relationships, originating opportunities and building innovative propositions that respond to

Qualifications

• Significant consulting experience in a leading consultancy, professional services firm or equivalent advisory environment.
• Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
• Strong commercial and business development capability, including originating and converting opportunities.
• Experience leading complex transformation programmes from strategy through to implementation.
• Excellent stakeholder management, communication and influencing skills.
• A passion for developing people and building high-performing teams.

Responsibilities

• Leading customer strategy, operating model and transformation programmes for major EIS clients.
• Building trusted relationships with senior executives and advising on complex customer and service challenges.
• Designing customer-focused operating models, journeys, service propositions and transformation roadmaps.
• Developing business cases and benefits frameworks that link customer, operational, regulatory and financial outcomes.
• Leading multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Driving business development activities, proposition development and thought leadership.
• Supporting the growth of our team through coaching, mentoring and talent development.

Skills

Customer strategy

Operating model transformation

Journey design

Service design

Cost-to-serve

Transformation leadership

Business development

Job description

PwC is seeking an experienced Energy Infrastructure & Services Customer & Service Excellence Director to lead customer strategy and transformation engagements across major clients. You will define ambitions, redesign operating models and deliver programmes that improve outcomes, performance and value across Energy, Infrastructure and Services sectors.

You will help grow the practice by developing client relationships, originating opportunities and building innovative propositions that respond to