Energy Infrastructure & Services CSX Director

PwC UK; Manchester; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

PwC UK is seeking an Energy Infrastructure & Services Customer & Service Excellence Director to lead major customer strategy and transformation engagements across Energy, Infrastructure and Services sectors. You will collaborate with executive leadership to redefine customer ambitions, redesign operating models and deliver programmes that improve outcomes, performance and value.

You will also help grow the practice by nurturing client relationships, originating opportunities and creating

Qualifications

• Extensive consulting experience in a top-tier firm or equivalent advisory environment.
• Proven track record engaging senior executives across Energy, Infrastructure & Services.
• Strong commercial drive with ability to originate and win opportunities.

Responsibilities

• Lead customer strategy, operating model and transformation programmes for major EIS clients.
• Build trusted relationships with senior executives and advise on customer challenges.
• Design customer-focused operating models, journeys and transformation roadmaps.
• Develop business cases and benefits frameworks linking customer, operations, regulatory and financial outcomes.
• Lead multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Drive business development activities, propositions and thought leadership.
• Support team growth through coaching, mentoring and talent development.

Skills

Consulting leadership

Executive stakeholder management

Business development

Transformation programme leadership

Strategic thinking

People development

Job description

About The Team

At PwC, we help organisations solve complex challenges, deliver sustainable outcomes and create long‑term value for their customers, stakeholders and society.

At PwC, we help organisations solve complex challenges, deliver sustainable outcomes and create long‑term value for their customers, stakeholders and society.

Our Customer & Service Excellence (CSX) team works with clients to design customer strategies, transform operating models and deliver large-scale business change. Within our Energy, Infrastructure and Services (EIS) sector, we support organisations navigating the energy transition, regulatory change, evolving customer expectations, technological innovation and new service‑based business models.

The role

As an Energy Infrastructure & Services Customer & Service Excellence Director, you will lead major customer strategy and transformation engagements across Energy, Infrastructure and Services clients. You will work closely with executive leadership teams to define customer ambitions, redesign operating models and deliver transformation programmes that improve customer outcomes, operational performance and commercial value.

You will also play a key role in growing our practice by developing client relationships, originating new opportunities and building innovative propositions that respond to market and sector challenges.

What Your Days Will Look Like

• Leading customer strategy, operating model and transformation programmes for major EIS clients.
• Building trusted relationships with senior executives and advising on complex customer and service challenges.
• Designing customer‑focused operating models, journeys, service propositions and transformation roadmaps.
• Developing business cases and benefits frameworks that link customer, operational, regulatory and financial outcomes.
• Leading multidisciplinary teams across strategy, operations, technology, data and people transformation.
• Driving business development activities, proposition development and thought leadership.
• Supporting the growth of our team through coaching, mentoring and talent development.

This Role Is For You If You Have

We're looking for an experienced consulting leader with a strong track record in customer transformation within the Energy, Infrastructure and Services sector.

• Significant consulting experience gained within a leading consultancy, professional services firm or equivalent advisory environment.
• Proven experience working with senior executives across the Energy, Infrastructure and Services sector.
• Strong commercial and business development capability, including originating and converting opportunities.
• Experience leading complex transformation programmes from strategy through to implementation.
• Excellent stakeholder management, communication and influencing skills.
• A passion for developing people and building high‑performing teams.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.