Digital & Transformation Manager

The Confederation, Hillingdon CIC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Greater London is seeking a Digital Transformation Manager to lead initiatives that modernise primary care services. This role emphasizes enhancing patient access and optimising workflows across GP practices and community services. Candidates should have a strong background in digital transformation within the NHS, excellent stakeholder management skills, and a passion for improving patient outcomes. This position offers the chance to drive impactful changes in healthcare delivery.

Benefits

Health-related benefits

Professional development opportunities

Qualifications

• Proven track record in digital transformation within NHS primary care or integrated health settings.
• Excellent stakeholder management and communication skills.
• Strong project management expertise.
• Hands-on experience with primary care systems.
• Deep understanding of primary care operational challenges.

Responsibilities

• Lead digital transformation projects in Hillingdon primary care.
• Support deployment of online consultation tools and digital services.
• Drive change management and stakeholder engagement.
• Monitor project deliverables, risks, and KPIs.
• Identify opportunities for digital innovation.

Skills

Stakeholder management

Project management

Digital transformation expertise

Primary care systems knowledge

IT skills

Education

Relevant degree or equivalent experience

Tools

EMIS Web

Blinx PACO

Job description

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About Us

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for "Hillingdon to deliver the best primary care outcomes for patients in the whole of London". We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are 'of the NHS' but independent, innovative and transformational.

Our Values

Job Summary

The Digital Transformation Manager will lead digital initiatives to modernise primary care services across Hillingdon's Primary Care Networks (PCNs) and GP practices, promoting integrated care delivery. The role emphasises enhancing patient access, optimising workflows, and fostering collaboration across the health and care system to improve efficiency, patient outcomes, and population health management in alignment with NHS England's digital priorities and North West London IC s objectives.

This role provides a unique opportunity to drive digital advancement in Hillingdon primary care, supporting seamless patient journeys across GP practices, community services (CNWL), and acute care (Hillingdon Hospitals NHS Foundation Trust). If you are enthusiastic about transformation and integrated digital solutions, we encourage you to apply.

Primary Responsibilities

• Lead the planning, deployment, rollout, and optimisation of digital transformation projects in Hillingdon primary care, with a focus on seamless integration and user adoption.
• Support the deployment and ongoing PCN-level implementation of Blinx PACO (Patient and Care Optimiser), a cloud-based platform for online consultations, triage, patient communications, appointment management, and analytics.
• Provide support to PCNs and practices in using EMIS Web, including system configuration, troubleshooting, and promoting adoption to reduce administrative burdens and enhance patient access.
• Work across stakeholders to enable cross-working and integrated care, including collaboration with Central and North West London NHS Foundation Trust (CNWL) for community and mental health services, and The Hillingdon Hospitals NHS Foundation Trust for acute care pathways and being the digital lead into the ICB and national teams as and when needed
• Support NHS App integration and rollout with Blinx PACO, ensuring patients can seamlessly link to online consultations and digital services via the NHS App as the primary digital front door.
• Drive change management, stakeholder engagement (including clinicians, practice managers, PCN leads, and partner organisations), benefits realisation, and mitigation of adoption barriers.
• Monitor project deliverables, risks, and KPIs, such as improved patient engagement, reduced demand on traditional channels, and better proactive care.
• Identify opportunities for digital innovation, including automation, total triage, neighbourhood team integration, and interoperability with existing systems.
• Support the research team to undertake complex searches as and when required and support in the digital development within the research function
• Ensure adherence to NHS data security, information governance (including GDPR), cyber security, and accessibility standards.
• Contribute to resource planning, procurement, and reporting on digital initiatives.

Health and Safety / Risk Management

• The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient Confidentiality

• The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with The Confederation, Hillingdon CIC Information Governance Policy and procedures.
• The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.

Communication & Working Relationships

• The post-holder will establish and maintain effective communication pathways at all times with project team members.

Special Working Conditions

• The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Essential Criteria

• Proven track record in digital transformation within NHS primary care or integrated health settings (e.g., implementing online consultation tools, patient engagement platforms, or PCN projects).
• Excellent stakeholder management and communication skills, with experience engaging diverse groups including clinicians, PCN leads, community trusts (e.g., CNWL), and acute providers (e.g., Hillingdon Hospitals NHS Foundation Trust).
• Strong project management expertise
• Hands-on experience with primary care systems, particularly EMIS Web, and patient-facing digital tools.
• Deep understanding of primary care operational challenges, integrated care models, and demand management.
• Knowledge of NHS digital standards, interoperability, and patient access initiatives (including NHS App integrations).
• Good IT Skills
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Produce timely and informative reports
• Gain acceptance for Recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision
• Innovative mindset with a passion for leveraging technology to enhance patient care and system integration
• Adaptable and resilient in a dynamic NHS environment.
• Strong commitment to equality, diversity, inclusion, and collaborative cross-organisational working.

Desirable Criteria

• Relevant degree (e.g., health informatics, IT, business) or equivalent experience.
• Project management qualification such as Prince 2
• Experience in North West London ICS, Hillingdon PCNs, or similar federated primary care environments.
• Familiarity with Blinx PACO or comparable platforms (e.g., online triage and consultation systems).