Digital Support Apprentice

QA Limited; Tain; On-site; GBP 10,000 - 15,000; Full time

Benefits offered by this job

Staff discount on ANTA products

Job summary

ANTA seeks a Digital Applications Support Apprentice to join its Scottish design brand, based in Fearn. Train toward SCQF Level 6 while supporting digital finance, order management, customer engagement, and data handling across Xero, Shopify and Klaviyo.

Normal hours are Mon–Fri, 9am–5pm, with onsite learning and structured mentoring from QA skills coaches and workplace mentors. The role emphasizes hands-on practice, a positive attitude, reliability, and a genuine interest in building a career

Qualifications

• No formal qualifications required.
• Positive attitude and eagerness to learn.
• Reliability and strong organisational skills are essential.
• Genuine interest in building a career in digital finance and operations.
• Keen to develop practical skills using digital platforms and systems.

Responsibilities

• Digital finance and transaction support using Xero, including invoicing and reconciliation.
• Order and stock management via Shopify; inventory tracking.
• Engage customers via Klaviyo; log interactions for quality.
• Maintain digital records across Xero, Shopify and Klaviyo.
• Update digital systems and support the team to follow up tasks.
• Produce digital reports and checklists using Excel and Shopify.
• Assist with data maintenance in Xero, Shopify and Klaviyo.
• Participate in training to build digital capability.

Skills

Positive attitude

Organisational skills

Eagerness to learn

Reliability

Tools

Xero

Shopify

Klaviyo

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

Why ANTA?

At ANTA, creativity and craftsmanship are at the heart of everything they do. As a Scottish design brand, they produce handmade textiles, stoneware, and furniture, with manufacturing based in Fearn, Highland, and a showroom on Victoria Street, Edinburgh. The team thrives on quality and attention to detail, welcoming new ideas and adapting quickly to change. They believe in celebrating the unique strengths each person brings, and set high standards for both their products and their people. If you’re looking for a place where your contribution matters and your growth is supported, you’ll feel right at home at ANTA.

They are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Fearn location.

Responsibilities:

• Digital finance and transaction support: Manage day-to-day finance processes using Xero, including digital invoicing, purchase order tracking, and reconciliation, ensuring all records are accurate and up to date. Microsoft Excel can be used for supplementary tracking and reporting
• Order and stock management: Process customer orders and maintain stock records through Shopify, supporting efficient digital workflows for order fulfillment and inventory control. Microsoft Excel may assist with inventory analysis
• Digital communication and customer engagement: Use Klaviyo to manage customer communications, send updates, and respond to queries, ensuring all interactions are logged and tracked for quality and consistency. Microsoft Outlook can be used for email and scheduling
• Data management and digital record keeping: Maintain accurate digital files and records across Xero, Shopify, and Klaviyo, supporting compliance and easy retrieval of information for the wider team. Microsoft Word and Excel can be used for documentation
• Workflow processing and team support: Action requests and support the team by updating digital systems, collaborating to ensure timely follow-up and resolution of tasks. Microsoft Teams may be used for communication
• Digital reporting and documentation: Produce and update digital reports and checklists using Xero and Shopify, supporting the team with up-to-date documentation for audits and reviews. Microsoft Excel and Word can be used for reports
• System maintenance and data validation: Assist with the ongoing maintenance and accuracy of data within Xero, Shopify, and Klaviyo, ensuring all information is current and reliable. Microsoft Excel may be used for data validation
• Learning and process improvement: Engage with ANTA’s digital finance and operations processes, with ongoing training and support provided throughout the apprenticeship to build digital capability. Microsoft Word and Teams may be used for training and collaboration

What do they need from you?

• No formal qualifications required for this role
• Looking for someone with a positive attitude and eagerness to learn
• Reliability and strong organisational skills are essential
• Genuine interest in building a career in digital finance and operations
• Keen to develop practical skills using digital platforms and systems

Working hours: Monday - Friday, 9am to 5pm

Benefits:

• Staff discount on ANTA products

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time.