Digital Support Level 3 Apprenticeship - PG Paper

QA Limited; Greenock; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Excellent career progression

Job summary

PG Paper, a fast-growing, internationally recognised company based in Greenock, Scotland, is seeking a Digital Support Apprentice to join its team. You will learn to support digital business processes, use Microsoft 365 tools, and work with NetSuite and Salesforce to record and update information.

The role offers 37.5 hours per week, Monday to Friday, and a salary in the apprentice range (£15,660–£21,250 per year), with strong career progression prospects within a globally connected organisation.

Responsibilities

• Support a range of digital business support and operational activities to help day-to-day processes.
• Carry out research and gather information using Microsoft 365 tools to present findings.
• Coordinate sample management within the order management process using NetSuite, Salesforce and 365.
• Learn to use Oracle NetSuite to support order management and other key operational processes.
• Use Salesforce to maintain client, supplier and business information and support activities.
• Create and maintain reports, spreadsheets, documents and other business information using Excel, Word and 365.
• Organise, track and review information with Excel while building confidence with data in daily activities.
• Use Outlook to manage emails, calendars and professional communication.
• Collaborate with colleagues across teams using Teams and 365 applications.
• Communicate professionally with clients and suppliers by phone and email.
• Support business processes by maintaining accurate records across NetSuite, Salesforce and 365.
• Coordinate activities between teams to ensure information and records are accessible.
• Support daily operations through digital support, systems and activities.
• Gain exposure to cross-functional activities and processes across the business.
• Develop understanding of how business systems and digital tools work together to support an international organisation.
• Take increasing ownership of tasks and projects, using systems to manage priorities and progress updates.

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Microsoft 365

Salesforce

Oracle NetSuite

Job description

Kick-start your digital career at PG Paper!

Learn business systems, Microsoft 365 and customer communication while supporting an international team and earning a recognised qualification.

The Role

As the business continues to grow, PG Paper is looking for an enthusiastic Digital Support Apprentice to join its team in Greenock. This is a fantastic opportunity to kick-start your career, gain valuable hands‑on experience and develop practical digital skills within a dynamic, globally connected organisation.

• Supporting a range of digital business support and operational activities, helping the team manage day-to-day business processes effectively
• Carrying out research and gathering information to support operational and commercial activities, using Microsoft Excel, Word and other Microsoft 365 tools to organise and present findings
• Coordinating sample management as part of the wider order management process, using Oracle NetSuite, Salesforce and Microsoft 365 to record information, track progress and provide updates
• Learning to use Oracle NetSuite to support order management and other key operational processes, ensuring information is recorded accurately and kept up to date
• Using Salesforce to maintain client, supplier and business information and support ongoing business activities
• Creating and maintaining reports, spreadsheets, documents and other business information using Microsoft Excel, Word and Microsoft 365
• Using Microsoft Excel to organise, track and review information, while developing confidence in using spreadsheets and data as part of everyday business activities
• Using Microsoft Outlook to manage emails, calendars and professional communication with colleagues, clients and suppliers
• Using Microsoft Teams and other Microsoft 365 applications to communicate, share information and collaborate with colleagues across different areas of the business
• Communicating professionally with clients and suppliers by telephone and email, responding to enquiries, gathering information and directing queries to the appropriate person when required
• Supporting key business and operational processes by maintaining accurate records, documentation and information across NetSuite, Salesforce and Microsoft 365
• Helping to coordinate activities between different teams, ensuring relevant information, documentation and system records are accurate and accessible
• Supporting the smooth day-to-day running of the business through a variety of digital support, systems and operational activities
• Working with colleagues across different areas of the business and gaining exposure to a variety of cross-functional activities and processes
• Developing an understanding of how business systems, digital tools and operational processes work together to support an international organisation
• Taking increasing ownership of individual tasks and projects as your knowledge, skills and confidence develop, using the relevant systems to manage priorities, track progress and communicate updates

Working Hours

37.5 hours a week, Monday to Friday, 9am - 5pm.

Salary and Benefits

• Salary £15,660 - £21,250/year
• Excellent career progression opportunities.

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

PG Paper is a fast-growing, internationally recognised company headquartered in Greenock, Scotland. Established in 2003, the business has grown into a global organisation operating across more than 60 countries, specialising in the sourcing and supply of paper, packaging and speciality products.

With offices across the UK, USA, China and Turkey, PG Paper relies on digital technology to support its teams and keep its international operations running smoothly.