Digital Operative Apprentice

QA; City of Edinburgh; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Career progression

Holiday entitlement

Pension & death in service

Discount platform

Healthcare plan

Cycle to work

Volunteer days

Referral bonuses

Employee support program

Maternity/paternity policy

Job summary

QA is seeking an ambitious apprentice to join our Edinburgh refurbishment centre. You will log and triage service calls, raise purchase orders, and support the refurbishment of Multi-Functional Devices while training on our platforms.

You will gain a nationally recognised SCQF Level 6 qualification and work closely with engineers and management to ensure quality records and efficient workflows. The role runs Monday to Friday, 9am–5pm, with opportunities to progress within QA’s apprenticeship

Qualifications

• Good understanding of IT concepts and systems.
• Hands-on approach and practical problem solving.
• Troubleshooting skills and willingness to learn.
• Strong communication at all levels.

Responsibilities

• Log, triage and manage all service calls using our ticketing platform.
• Raise purchase orders and maintain accurate digital records.
• Train to become a key user of digital platforms and systems.
• Assist with diagnosis, repair and refurbishment of MFDs.
• Maintain documentation using Microsoft Office for reporting.
• Collaborate with engineers and workshop staff to prioritise tickets.
• Support stock control and inventory management.

Skills

IT knowledge

Hands-on

Troubleshooting

Communication

Education

SCQF Level 6 qualification

Job description

At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities:

• Log, triage and manage all service calls using Agilico’s digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status
• Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management
• Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes
• Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures
• Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities
• Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met
• Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools
• Adhere to Agilico’s quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit-ready

What we are looking for:

• Good understanding of IT
• Hands on person
• Troubleshooting/problem solver
• Good communication

Working hours:

Monday to Friday, 9am to 5pm

Benefits:

• Opportunities to progress and grow your career
• 23 days holiday plus bank holidays, rising to 28 days after 5 years
• Stakeholder pension scheme & death in service benefit
• Agile Perks reward platform offering discounts and great deals
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc
• Cycle to work scheme
• Volunteer days
• Referral bonuses if you nominate a friend or a new customer
• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more
• Enhanced maternity and paternity scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.