Digital Support Apprentice: Build Your Legal Claims Career

Higherin

Glasgow

Hybrid

GBP 17,000 - 21,000

Full time

5 days ago

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Benefits offered by this job

No weekend work

Employee assistance programme

Health care cash plan

Cycle-to-work scheme

Perkbox discounts

Time for Me days

Job summary

Minster Law Limited in Glasgow invites applicants to start a digital support apprenticeship within a growing legal team. You will handle initial client calls, onboarding, and setting up cases, gaining hands-on experience while earning as you learn.

You’ll develop strong organisational and communication skills while working with CMS, Excel, Teams and Outlook. The role offers weekday hours and opportunities for career progression after apprenticeship.

Qualifications

Excellent communication and organisational skills.
Strong work ethic and willingness to contribute to team success.
Ability to handle multiple tasks and maintain client care.

Responsibilities

First response for all incoming claims referrals from insurer partners and customers.
Record and manage claim details in CMS and Excel; create new cases and maintain files.
Maintain client details and MI in CMS/Excel; perform routine file requests and communications.
Escalate complex or high-value cases to a solicitor when needed.
Communicate with colleagues via Teams and Outlook; liaise with external stakeholders.