Digital Claims Support Apprentice

QA; Scotland; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

No weekend work

Employee assistance programme

Health care cash plan

Cycle-2-work scheme

Perks & discounts through Perkbox

Holiday allowance and Time for Me days

Job summary

Minster Law Limited, a UK law firm specialising in personal injury, offers a vocational apprenticeship within a growing team. You will handle initial client calls, onboarding new clients and setting up their case while developing strong organisational and communication skills.

You will work with the CMS and Excel to maintain client details, assist with sending and chasing information, and escalate complex or high-value claims to a solicitor.

Qualifications

• Commitment to delivering excellent client care.
• Clear communication with clients and colleagues.
• Ability to stay organised and meet deadlines.
• Attention to detail in handling case information.

Responsibilities

• First response for all incoming claims referrals from insurer partners and customers.
• Record claim details on the Case Management System (CMS) and use MS Excel to create new cases.
• Maintain client details in CMS/Excel and update information.
• Chase clients, GP surgeries, hospitals, and insurers for information and documents.
• Collaborate via Teams and Outlook with internal and external stakeholders.
• Provide advice on the claim process and escalate high-value or complex claims to a solicitor.
• Gather information on new claims and assist with scanning and allocating documents.

Skills

Excellent communication skills

Strong organisational skills

Client care focus

Attention to detail

Education

SCQF Level 6 qualification

Job description

Minster Law Limited, a UK law firm specialising in personal injury, offers a vocational apprenticeship within a growing team. You will handle initial client calls, onboarding new clients and setting up their case while developing strong organisational and communication skills.

You will work with the CMS and Excel to maintain client details, assist with sending and chasing information, and escalate complex or high-value claims to a solicitor.