Digital Support Level 3 Apprenticeship - Minster Law

Higherin; Glasgow; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

No weekend work

Employee assistance programme

Health care cash plan

Cycle-to-work scheme

Perkbox discounts

Time for Me days

Job summary

Minster Law Limited in Glasgow invites applicants to start a digital support apprenticeship within a growing legal team. You will handle initial client calls, onboarding, and setting up cases, gaining hands-on experience while earning as you learn.

You’ll develop strong organisational and communication skills while working with CMS, Excel, Teams and Outlook. The role offers weekday hours and opportunities for career progression after apprenticeship.

Qualifications

• Excellent communication and organisational skills.
• Strong work ethic and willingness to contribute to team success.
• Ability to handle multiple tasks and maintain client care.

Responsibilities

• First response for all incoming claims referrals from insurer partners and customers.
• Record and manage claim details in CMS and Excel; create new cases and maintain files.
• Maintain client details and MI in CMS/Excel; perform routine file requests and communications.
• Escalate complex or high-value cases to a solicitor when needed.
• Communicate with colleagues via Teams and Outlook; liaise with external stakeholders.

Skills

Excellent communication

Strong organisational skills

Attention to detail

Customer service mindset

Team collaboration

Tools

CMS (Case Management System)

MS Excel

Microsoft Teams

Outlook

Job description

Launch your digital support career with Minster Law!

Earn while you learn, gain hands-on experience in a growing legal team and build skills for a rewarding future.

About the role

An exciting opportunity to join a brand-new firm and a growing team. The successful candidate will work within the team on a variety of tasks including initial client calls, onboarding new clients and setting up their case. You must have excellent organisational and communication skills, a strong focus work ethic and be eager to work as part of and contribute to the general success of the team. You will also assist team members and management as and when required. We handle pre-dominantly road traffic personal injury claims.

Responsibilities

• First response for all incoming claims referrals from insurer partners and customers


• Recording all claim details and information onto the Case Management System (CMS) and working with the CMS and MS Excel to create new cases, entering case details accurately and filing daily correspondence. You will become a super user on this system


• Using the CMS and Excel to search and maintain client details, ensuring all MI is kept up to date


• Dealing with file requests made by staff and partners and conducting chaser telephone calls to clients, GP surgeries, hospitals, payroll departments and insurance companies


• Collaborating digitally with colleagues via Teams and Microsoft Outlook and using Outlook to communicate with external stakeholders


• Using the CMS and Excel to search and maintain client details, ensuring all MI is kept up to date


• Providing advice on the claim process to customers, and gathering information such as receipts, photographs or valuations. Escalating doubtful, complex or high-value claims to a solicitor


• Gathering information on new claims referred to the department, and assisting with scanning, of mail, correspondence and documents and allocating to the correct files on internal system

Desirable skills

• Commitment to delivering excellent client care for each of our clients


• Excellent communication skills and confident telephone manner and letter and email correspondence


• Accountable for achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and client care


• Good attention to detail and strong organisational skills

Working hours

35 hours per week, Monday to Friday, 9am - 5pm.

Benefits

• No weekend work!


• Employee assistance programme


• Health care cash plan


• Cycle-2-work scheme


• Perks & discounts through Perkbox


• Holiday allowance and \"Time for Me\" days

Future prospects

Upon successful completion of the apprenticeship, there is the opportunity to stay within Minster Law and progress into roles such as Claims Handler.

About the Company

Minster Law Limited is a UK law firm specializing in personal injury claims, particularly handling road traffic accidents, workplace injuries (employer/public liability), and serious/catastrophic injury, focusing on resolving cases efficiently, often through Alternative Dispute Resolution rather than court battles, for individuals and their insurers.