Digital Support Apprentice

QA; Easter Howgate; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme

Healthcare plan

Cycle to work

Volunteer days

Referral bonuses

Employee assistance programme

Job summary

QA invites applications for a vocational apprenticeship in Edinburgh, based in a purpose-built refurbishment centre. You will gain hands-on experience, work with digital platforms, stock control and service records, and learn best practices in a sustainability-focused operation.

The program supports your growth with mentors, a structured learning journey and a nationally recognised qualification at SCQF Level 6. Monday to Friday, with comprehensive benefits and career progression opportunities.

Qualifications

• Strong communication and customer service abilities.
• Hands-on approach with proactive problem solving.
• Reliable and dependable team player.
• Willingness to learn and adapt within a supportive apprenticeship program.

Responsibilities

• Log, triage and manage service requests via the ticketing platform.
• Raise purchase orders and maintain digital records across systems.
• Train to be a key user of Vantage Online and related platforms.
• Utilise Microsoft 365 (Outlook, Excel, Teams) for reporting and collaboration.
• Coordinate with engineers and workshop teams to prioritise workloads.
• Support inventory management and maintain accurate stock records.
• Maintain critical documentation and audit-ready logs.
• Contribute to process improvements and digital workflow efficiency.

Skills

Good communication

Customer service

Hands on

Reliable

Education

SCQF Level 6 qualification

Tools

Vantage Online

Microsoft 365

Job description

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities

• Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records.

• Raise purchase orders and maintain accurate digital records across multiple business systems to support effective service delivery and stock management.

• Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage.

• Use Microsoft 365 applications, including Outlook, Excel and Teams, to communicate, collaborate, manage information and support operational reporting.

• Work collaboratively with engineers, workshop teams and management to prioritise workloads, coordinate resources and ensure excellent customer service.

• Support digital stock control and inventory management processes, maintaining accurate records and producing reports to identify trends and discrepancies.

• Maintain and manage business-critical documentation, ensuring service logs, inventory records and operational data remain accurate, compliant and audit-ready.

• Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve system efficiency across the business.

What we are looking for

• Good communication and customer service.

• Hands on person.

• Problem solver.

• Reliable.

Working hours:Monday to Friday, 9am to 5pm.

Benefits

• Opportunities to progress and grow your career.

• 23 days holiday plus bank holidays, rising to 28 days after 5 years.

• Stakeholder pension scheme & death in service benefit.

• Agile Perks reward platform offering discounts and great deals.

• Healthcare cash plan covering everyday expenses such as opticians, dentist etc.

• Cycle to work scheme.

• Volunteer days.

• Referral bonuses if you nominate a friend or a new customer.

• Employee Assistance Programme - free advice on relationships, mental health and financial planning and more.

• Enhanced maternity and paternity scheme.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.