Digital Installations Support Level 3 Apprenticeship - Agilico

QA Limited; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Career progression

Pension scheme

Discounts (Agile Perks)

Healthcare cash plan

Cycle to work

Volunteer days

Referral bonuses

Employee Assistance Programme

Enhanced maternity/paternity

Job summary

Agilico is seeking a Digital Installations Support Apprentice in Edinburgh to learn Vantage Online, install Multi-Functional Devices (MFDs) and help cut waste while growing with the team. You will work in a refurbishment centre, extending device lifespans and reducing environmental impact.

Responsibilities include logging installation jobs, site visits for installs and collections, and maintaining accurate digital records.

Qualifications

• Good understanding of IT and technology systems.
• Must have a valid driving license.
• Hands-on approach with practical problem-solving.
• Strong communication skills with customers and colleagues.

Responsibilities

• Log and update installation jobs using Vantage Online, tracking progress and parts.
• Visit sites for equipment installations, surveys and collections with high service quality.
• Raise purchase orders and allocate equipment to jobs; maintain digital records.
• Become a key user of Vantage Online and support digital process improvements.
• Assist with installation, configuration and commissioning of MFDs and keep records updated.

Skills

IT knowledge

Driving license

Hands-on

Troubleshooting

Communication

Tools

Vantage Online

Microsoft Office

Job description

Kickstart your career as a Digital Installations Support Apprentice in Edinburgh — learn Vantage Online, install MFDs, and help us cut waste while growing with Agilico.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities

• Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status
• Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service
• Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management
• Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes
• Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures
• Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress
• Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met
• Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems
• Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready

What we are looking for

• Good understanding of IT
• Must be a driver
• Hands on person
• Troubleshooting/problem solver
• Good communication

Working hours

Monday to Friday, 9am to 5pm

Benefits

• Opportunities to progress and grow your career
• 23 days holiday plus bank holidays, rising to 28 days after 5 years
• Stakeholder pension scheme & death in service benefit
• Agile Perks reward platform offering discounts and great deals
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc
• Cycle to work scheme
• Volunteer days
• Referral bonuses if you nominate a friend or a new customer
• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.
• Enhanced maternity and paternity scheme

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.