Digital Support Apprentice

QA; Stirling; Presencial; GBP 16.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free on-site parking

Half-day Fridays

Corporate events

Company incentives

Customer site days

Descripción de la vacante

QA offers a vocational apprenticeship designed to give you a full understanding of how the business operates across key departments.

You will rotate through teams, handling real responsibilities and learning the vehicle lifecycle from ordering to end-of-contract, supported by a dedicated skills coach and workplace mentor.

Formación

• Good communication skills; clear and professional dialogue with colleagues and customers.
• Strong telephone manner and courtesy in interactions.
• Proficient with computers and basic software tools.
• Eagerness to learn and expand responsibilities.
• Ability to work independently and in a team.
• Capable of handling multiple tasks in a fast-paced environment.
• Excellent organisational skills and time management.

Responsabilidades

• First point of contact to handle customer queries and support department team’s client relationships.
• Support the process of new vehicle orders and arranging deliveries, collections and driver handovers, recording this data in the Key2 portal.
• Become a Key2 Superuser for the business.
• Assist with arranging driver bookings within our repairer network and recording data in LeaseLink.
• Support vehicle returns data entry at contract end (V5 digital).
• Assist with scheduled business reports using Maximizer CRM data.
• Issue standard letters to customers as instructed by Fleet Maintenance Controller.

Conocimientos

Communication

Telephone manner

Computer skills

Enthusiasm to learn

Teamwork

Adaptability

Organisational skills

Descripción del empleo

Ogilvie Fleet is a leading independent vehicle leasing and fleet management specialist in the UK, operating for over 45 years and managing more than 25,000 vehicles for nearly 1,000 businesses.

We are now on the look out for a young and enthusiastic apprentice to join our team.

This is a varied apprenticeship designed to give you a full understanding of how our business operates. You will rotate through several key departments, working alongside experienced colleagues and taking on real responsibilities as your skills and experience evolve. By the end of the apprenticeship, you will understand the whole vehicle lifecycle and have a working knowledge of all Ogilvie Fleet functions.

Responsibilities:

• First point of contact to handle customer queries and support department team’s client relationships
• Support the process of new vehicle orders and arranging deliveries, collections and driver handovers, recording this data in the Key2 portal
• Become a Key2 Superuser for the business
• Supporting the team that authorises servicing, repairs and tyre work across the fleet you will play a pivotal role in arranging driver bookings within our repairer network and recording this data in our LeaseLink platform
• Support with V5 digital support for vehicle returns at the end of contract
• Support Operations Team with the completion of scheduled business reports, utilizing data from inhouse CRM (Maximizer)
• Issue standard letters to customers as per Fleet Maintenance Controllers instruction

Required skills:

• Good communication skills, speaking to numerous colleagues on a daily basis
• Good telephone manner
• Good computer skills
• Enthusiasm to learn
• Work well individually and as part of a team
• Work in a fast-paced environment with a variety of tasks
• Excellent organisational skills

Working hours: 37.5 hours per week

Benefits:

• Free on-site parking
• Half-day Fridays
• Corporate events
• Company incentives
• Customer site days (allowance to test new vehicles on site)
• Proof of apprenticeship progression into leadership roles

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.