Digital Support Apprentice

QA Limited; Glasgow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Workplace pension (if eligible)

Onsite parking

Full training and support

Job summary

QA Limited offers a vocational apprenticeship that supports your specific job role with this employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work, who ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised

Qualifications

• Willing to learn and develop new skills.
• Keen to progress and build a long-term career.
• Confident communicating with customers and colleagues.
• Comfortable working with technology and learning new systems.
• Organised, proactive, and detail-oriented.
• Able to work independently and use initiative when required.
• Equally comfortable contributing as part of a team.
• Professional, reliable, and committed to delivering excellent service.

Responsibilities

• Become a systems expert in Joblogic and log service requests and updates.
• Be the first point of contact in a help desk, directing calls.
• Monitor Helpdesk via Google Mail and route requests.
• Track and upload engineer/subcontractor documentation.
• Facilitate information flow between customers, engineers, suppliers and internal teams.
• Maintain data accuracy by following business processes.
• Keep digital records organized and improve system data quality.
• Assist with additional business support and operational tasks.

Job description

Core Facilities is a nationwide provider of mechanical, electrical and fabric maintenance services, supporting over 3,000 locations across the UK. Renowned for engineering excellence, exceptional customer service and a dedicated 24/7 helpdesk, we deliver high-quality planned and reactive maintenance solutions through a strong people-focused and self-delivery approach.

Responsibilities:

• Become a systems expert in our CAFM platform, Joblogic, accurately logging customer call-outs, service requests, and job updates.
• Work in a help desk environment, first point of contact managing incoming telephone enquiries, directing calls to the appropriate department and ensuring messages are captured and communicated effectively.
• Monitor and process Helpdesk communications via Google Mail, ensuring requests are directed to the correct person or team.
• Track, chase, and upload engineer and subcontractor documentation, ensuring records are complete, accurate, and up to date within the system.
• Support the smooth flow of information between customers, engineers, suppliers, and internal departments using collaborative technology and digital business systems.
• Follow established business processes to maintain service levels and data accuracy.
• Maintain organised digital records and contribute to the continual improvement of system data quality.
• Assist with additional business support activities and operational tasks as required.

We're looking for someone who is:

• Willing to learn and develop new skills.
• Keen to progress and build a long-term career.
• Confident communicating with customers and colleagues.
• Comfortable working with technology and learning new systems.
• Organised, proactive, and detail-oriented.
• Able to work independently and use initiative when required.
• Equally comfortable contributing as part of a team.
• Professional, reliable, and committed to delivering excellent service.

Working hours: 8.30am - 5pm Monday to Thursday, 8.30am - 4pm Friday

Benefits:

• Workplace pension (if eligible)
• Onsite parking
• Full training and support

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.