Digital Services Designer - Hybrid

London Borough of Newham; United Kingdom; On-site; GBP 41,000 - 44,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Newham Rewards

Employee Assistance Programme

Eye tests & Flu vouchers

Job summary

London Borough of Newham is hiring a Digital Services Officer to support the Digital, Data and Service Design team in delivering digital projects and resident-facing platforms. You will help plan, design and test digital solutions, organise workshops, and contribute to user-centred design practices across services.

The role involves content review, producing documentation, and collaborating with stakeholders to improve journeys for residents and staff.

Qualifications

• Experience with websites and CMS in the public sector.
• Ability to coordinate small projects and stakeholders.
• Knowledge of user-centred design practices.
• Strong written and verbal communication skills.

Responsibilities

• Support planning, development and testing of digital solutions.
• Prepare project documentation and organise meetings/workshops.
• Assist with user research, analysis and product design.
• Review content to ensure clarity and accessibility for residents.

Skills

User-centered design

Content design

Project coordination

User research

Stakeholder engagement

CMS experience

Tools

CMS

Job description

London Borough of Newham is hiring a Digital Services Officer to support the Digital, Data and Service Design team in delivering digital projects and resident-facing platforms. You will help plan, design and test digital solutions, organise workshops, and contribute to user-centred design practices across services.

The role involves content review, producing documentation, and collaborating with stakeholders to improve journeys for residents and staff.