Content Designer

Connect2Hackney; Slough; On-site; GBP 42,000 - 63,000; Full time

Job summary

Connect2Hackney is seeking a Content Designer to join a multi-disciplinary agile team delivering simpler, clearer, and faster local government services.

You’ll design end-to-end user journeys, evaluate content for accessibility, and collaborate across departments to ensure the user’s voice is reflected in policy and practice.

You’ll prototype content, use data and user research to inform decisions, and champion style guides to keep Hackney at the forefront of cross-government content.

Qualifications

• At least 2 years of professional content design experience.
• Proven public sector experience.
• Proficient in user-centred design and working with user researchers.

Responsibilities

• Design with data and evidence to inform content decisions.
• Prototype to visualize content in context and explain the rationale.
• Collaborate across government departments to align content with policy.
• Champion style guides and content patterns to ensure consistency.
• Iterate in an agile environment, adapting based on user feedback.

Skills

Content design

Public sector experience

Agile working

Stakeholder management

User-centred design

Job description

Connect2Hackney is currently looking for a Content Designer to join a multi-disciplinary agile team dedicated to making local government services simpler, clearer, and faster.

The London Borough of Hackney is known for its innovation and commitment to its residents. As a Content Designer here, you won’t just be writing copy; you’ll be designing end-to-end user journeys that dismantle complexity and ensure accessibility for all.

The Role: What You’ll Do

You will be responsible for creating, evaluating, and reviewing content at every stage of the user journey. Acting at a level equivalent to a Civil Service HEO/SEO, you will:

• Design with Data: Use evidence, user research, and performance data to make informed content decisions.
• Prototype to Persuade: Use everything from paper sketches to digital prototypes to visualise content in context and show the "why" behind your work.
• Build Bridges: Work across government departments to influence stakeholders, build consensus, and ensure the user’s voice is never lost in translation.
• Standard Bearer: Contribute to and champion style guides and content patterns, ensuring Hackney remains a leader in the cross-government content community.
• Iterate Constantly: Work in a fast-paced, Agile environment where you’ll learn from mistakes, take calculated risks, and pivot based on user needs.

Your Skills & Experience

To hit the ground running, we are looking for a practitioner who brings a "user-first" mindset to the table.

The Must-Haves (CV Essentials):

• Experience: At least 2 years of professional experience specifically as a content designer.
• Sector Knowledge: Proven experience of working in the public sector.
• User-Centred Design: Experience of working to user needs and with user researchers to develop user-centred content.

Technical Proficiencies:

• Agile Working: Experience operating in multi-disciplinary teams alongside developers, designers, and researchers.
• Strategic Thinking: Ability to focus on outcomes rather than just activities, contributing to broader content strategies and policies.
• Stakeholder Management: A knack for tailoring communication to different audiences and using evidence to explain difficult design decisions.
• Content Lifecycle: A deep understanding of why content maintenance and governance are just as important as the initial creation.

Why Join Us?

Working through Connect2Hackney means you are part of the borough's internal fabric from day one. You’ll be working on projects that have a direct, tangible impact on the lives of Hackney residents.