Senior Service Designer – Public Services (Hybrid)

Career Choices Dewis Gyrfa Ltd; Manchester; Hybrid; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Hybrid working model

Civil service pension 28.97%

Generous leave 26-31 days

Professional development opportunities

Job summary

DWP Digital with Purpose. is hiring a Senior Service Designer to shape inclusive, user-centred public services used by millions across the UK. You’ll help design end-to-end services, balance user needs with policy objectives and collaborate with multidisciplinary teams to deliver meaningful improvements.

Hybrid working model (40% home, 60% hub) with competitive pay (£57,946–£68,205) and a civil service pension. Join us to drive impact across Health, Working Age and Digital Channels.

Qualifications

• Experience designing end-to-end services that balance user needs, business goals and policy objectives.
• Strong evidence-based service design methods using research, insight, storytelling and visualisation.
• Ability to influence stakeholders and enable decision-making across multidisciplinary teams.
• Experience leading workshops and service design activities.
• Track record of identifying opportunities for improvement and solving complex challenges.
• Passion for championing user-centred design and sharing best practices.

Responsibilities

• Shape the future of public services used by millions across the UK.
• Collaborate with multidisciplinary teams to understand problems and design outcomes.
• Use workshops, mapping, visualisation and stakeholder engagement to inform decisions.
• Deliver meaningful improvements across end-to-end services.
• Work across areas such as Health and Disability, Working Age Services, Debt Management, Digital Payment, and Digital Channels.

Skills

End-to-end service design

Evidence-based design methods

Stakeholder collaboration

Workshop leadership

Data-driven service improvement

User-centred design advocate

Job description

DWP Digital with Purpose. is hiring a Senior Service Designer to shape inclusive, user-centred public services used by millions across the UK. You’ll help design end-to-end services, balance user needs with policy objectives and collaborate with multidisciplinary teams to deliver meaningful improvements.

Hybrid working model (40% home, 60% hub) with competitive pay (£57,946–£68,205) and a civil service pension. Join us to drive impact across Health, Working Age and Digital Channels.