Content Designer – Transform Local Services (Hybrid)

Royal Greenwich; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Annual leave 28 days

Flexible remote working

Pension scheme

Professional development

Wellbeing support

Eye test vouchers

Season ticket loan

Cycle to work

Discount card

Long service awards

Job summary

Royal Greenwich is seeking a Content Designer to join the Product team for Digital, Operations and Access. You will lead content design for complex products, collaborating across councils and teams to improve service information and accessibility.

You will speak up for users, shape products using data and research, and report to a senior content designer. A strong emphasis on mentoring and continuous improvement is highlighted throughout the role.

Qualifications

• Experience in content design, ideally on multidisciplinary agile projects.
• Proven ability to manage stakeholder relationships.
• Strong understanding of user-centred practices, able to explain complex concepts in plain language.

Responsibilities

• Lead content design for complex products and services, working user‑centred across multiple teams.
• Deliver services end‑to‑end from discovery to live in multidisciplinary teams.
• Contribute to content strategy for whole service transformation and product development.
• Develop and promote content standards, guidance and style patterns ensuring clarity, accessibility, help, inclusivity.
• Explain benefits of content design across the council and transfer skills where appropriate.
• Support and mentor junior team members, fostering high‑performing people.

Skills

Content design

Stakeholder management

User-centred practices

Clear communication

Tools

Agile

Job description

Royal Greenwich is seeking a Content Designer to join the Product team for Digital, Operations and Access. You will lead content design for complex products, collaborating across councils and teams to improve service information and accessibility.

You will speak up for users, shape products using data and research, and report to a senior content designer. A strong emphasis on mentoring and continuous improvement is highlighted throughout the role.